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        <meta name="viewport" content="width=640px, initial-scale=.5, maximum-scale=.5">
        <!-- iPhone Display Fix DO NOT DELETE -->

        <title>CCP54B_Cons_T2R_ClearRequest_Email_17.2.2_SC_TSO</title>
    </head>
    <body style="background-color:#dddddd;margin:0px;padding:0px;-webkit-text-size-adjust:none;">
        <style type="text/css">
            div, p, a, li, td { -webkit-text-size-adjust:none; }
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                [class=hide_mobile] {  display: none; }

                /* Mobile Generic Layout */
                table[class=mobileFullwidth] { width: 100% !important; min-width: 100% !important; }
                td[class=mobileFullwidth] {
                    width: 100% !important;
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                    display: block !important;
                    text-align:center !important;
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                td[class=information_bar] table[class=mobileFullwidth] { min-height: 80px !important; }
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                    width: auto !important;
                    float: none !important;
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                td[class=app_download] table td { text-align: center; }
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                    min-width: 100% !important;
                    display: block !important;
                    text-align:center !important;
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                table[title=mobileColumn] td {
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                    min-width: 100%;
                    text-align: center;
                }
                body(width:100%;)       /* Email Specific Layout */

                /* MOBILE FONT RESIZE */
                [class="mob-summary"] { font-size:14px; }
                td[class="dynamic-images"] img {
                    width: 100%!important;
                    height: auto!important;
                }

                /* SOCIAL ROW */
                [class="social-link"] { width: 45px!important; }
                [class="fs26"] { font-size: 26px!important; line-height: 30px!important; }
                [class="fs20"] { font-size: 20px!important; line-height: 24px!important; }
                [class="fs16"] { font-size: 16px!important; }
                [class="fs14"] { font-size: 14px!important; }
                [class="fs24"] { font-size: 24px!important;  }
                [id="facebook"], [id="twitter"] { width: 43px!important; }

                /* LINKS ROW */
                [class="align-right"] { text-align: right!important; }
            }

            /*//media query*/
            @media yahoo {
              ul,ol { margin-bottom: 20px; }
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                Margin: 0;
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        <table class="mobileFullwidth" width="600" border="0" align="center" cellpadding="20" cellspacing="0" bgcolor="#ffffff" style="width:600px;font-family:tahoma, arial, sans-serif;font-size:14px;line-height:20px;color:#333333;-webkit-text-size-adjust:none;">
            <tr>
                <td style="padding-left:20px;">
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                        <tr>
                            <td align="left">
                                <span class="mob-summary" style="font-family:tahoma, arial, sans-serif;font-size:11px;color:#717171;-webkit-text-size-adjust:none;">An update on your service</span>
                            </td>
                        </tr>
                    </table>
                </td>
            </tr>
            <tr>
                <td bgcolor="#f0f0f0" style="padding-left:20px;">
                    <table width="100%" border="0" cellspacing="0" cellpadding="20" style="font-family:tahoma, arial, sans-serif;min-width:100%;">
                        <tr>
                          <!-- Header -->
<td width="50%" style="width:50%;padding-left:0" valign="middle">
        <a href="http://www.bt.com/?s_cid=con_email_SKCI_ClearRequest_head_logo" target="_blank" title="BT">
                <img src="http://www.bt.com/ext/static/wa/kci/btretail/btlogo_white_transparent.png" alt="BT" title="BT" width="85" height="39" border="0" style="display:block;">
        </a>
</td>
                          <!-- Header -->
                        </tr>
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        <!-- masthead -->
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            <tr>
                <td class="fs16" style="border-bottom: 10px solid #dedede;padding-bottom:0;padding-left:20px;">
                    <table width="auto" align="left" cellpadding="0" cellspacing="0" style="font-family:tahoma, arial, sans-serif;-webkit-text-size-adjust:none;">
                        <tr>
                            <td style="border-bottom: 10px solid #55379b;">
                                <h1 style="font-family:tahoma, arial, sans-serif;font-size:29px;line-height:40px;color:#333333;font-weight:normal;text-align:left;margin: 0 !important;display:inline-block;padding-bottom:5px;" class="fs26">Your service should be up and <br>running again         </h1>
                            </td>
                        </tr>
                    </table>
                </td>
            </tr>
            <tr>
                <td class="fs16" style="padding-bottom:0;padding-left:20px;">
                    <div class="main_intro_block" title="content_block_one_col">
                        Hello,
                        <br><br>
                        We're sorry you've had problems with your phone service. Everything should be working okay now. If you set up call diversion, you can cancel it by dialling #21# from your landline.
                                                <br><br>
                                                If you've got broadband, you might need to restart your hub and wait up to three days for the speed to get back to normal.
                        <br><br>
                    </div>
                    <div class="section_sub_heading_block" title="content_block_one_col" style="clear:both">
                        <h2 style="margin:0;font-size:20px;line-height:25px;line-height:25px;color:#55379b;font-weight:normal;" class="fs24">Need more help?</h2>
                        <h3 style="margin:0;font-size:15px;line-height:20px;color:#333333;font-weight:bold;" class="fs20">Take a look at bt.com</h3>
                        You'll find answers to the most commonly asked questions at <a href="http://www.bt.com/help" title="Login Page" style="color:#004796;">bt.com/help</a>
                        <br><br>
                        <h3 style="margin:0;font-size:15px;line-height:20px;color:#333333;font-weight:bold;" class="fs20">Text chat online with us</h3>
                        Just click below between 7am and 11pm every day to get started (it works on mobiles, too).
                        <br><br>
                    </div>

                    <div class="cta_block" title="content_block_one_col" style="clear:both">
                        <table width="100%" align="center" cellpadding="0" cellspacing="0" border="0" style="min-width:100%;font-family:tahoma, arial, sans-serif;font-size:13px;font-weight:normal;line-height:32px;" title=" ">
                            <tr>
                                <td align="left" style="padding-left:0;padding-right:0" class="mobileFullwidth">
                                    <div>
                                        <!--[if mso]>
                                        <v:roundrect xmlns:v="urn:schemas-microsoft-com:vml" xmlns:w="urn:schemas-microsoft-com:office:word" href="https://www.bt.com/help/home/contactus/public/echat/prechatsurvey.html?type=r&webreason=50002&s_cid=con_email_SKCI_ClearRequest_Chat" style="height:32px;v-text-anchor:middle;width:190px;" arcsize="13%" strokecolor="#55379b" fillcolor="#55379b">
                                        <w:anchorlock/>
                                        <center style="color:#ffffff;font-family:sans-serif;font-size:13px;font-weight:bold;">Chat with us</center>
                                        </v:roundrect>
                                        <![endif]--><a href="https://www.bt.com/help/home/contactus/public/echat/prechatsurvey.html?type=r&webreason=50002&s_cid=con_email_SKCI_ClearRequest_Chat" style="background-color:#55379b;border:1px solid #55379b;border-radius:4px;color:#ffffff;display:inline-block;text-align:center;text-decoration:none;width:190px;-webkit-text-size-adjust:none;mso-hide:all;">Chat with us</a>
                                    </div>
                                </td>
                            </tr>
                        </table>
                        <br>
                    </div>

                    <div class="section_sub_sub_heading_block" title="content_block_one_col" style="clear:both">
                        <h3 style="margin:0;font-size:15px;line-height:20px;color:#333333;font-weight:bold;" class="fs20">Speak to us</h3>
                        Call 0800 111 4567 if you'd prefer to talk to someone.
                        <br><br>
                    </div>
                </td>
            </tr>
            <tr>
                <td class="fs16" style="padding-bottom:0;padding-top:0;padding-left:10px;background:#55379b;border-bottom:1px solid #B3B3B3;padding-left:20px;">
                    <table width="100%" align="center" cellpadding="0" cellspacing="0" border="0" style="min-width:100%;font-family:tahoma, arial, sans-serif;font-size:13px;font-weight:normal;line-height:32px;border-collapse:separate !important" title=" ">
                        <tr>
                            <td width="50">
                                <div style="border:10px solid #55379b"><img src="http://www.bt.com/ext/static/wa/kci/btretail/comment_no_bg_punched_50@2x.png" width="50" height="50" alt="" style="display: block;" /></div>
                            </td>
                            <td><h2 style="font-size:24px;color:#ffffff;font-weight:normal;text-align:left;display:inline-block;" class="fs26">What did you think?</h2></td>
                        </tr>
                    </table>
                </td>
            </tr>
            <tr>
                <td class="fs16" style="padding-bottom:0;padding-left:20px;">
                    <div class="para_block" title="content_block_one_col" style="clear:both">
                        Please tell us how helpful you found this email by clicking one of the buttons below. Your feedback will help us improve.
                        <br><br/>
                    </div>
                    <div class="survey_block" title="content_block_three_col" style="clear:both; border: 1px solid #ffffff">
                        <!-- Width attribute controls Outlook, min-width in CSS controls other clients -->
                        <table width="182" align="left" cellpadding="0" cellspacing="0" border="0" style="font-family:tahoma, arial, sans-serif;font-size:13px;font-weight:normal;line-height:32px;box-sizing: border-box;border-collapse: collapse; mso-table-lspace:0; mso-table-rspace:0;min-width: 185px;border:1px solid #ffffff" class="mobileFullwidth" title=" ">
                            <tr>
                                <td align="center" bgcolor="white">
                                    <div>
                                        <!--[if mso]>
                                        <v:roundrect xmlns:v="urn:schemas-microsoft-com:vml" xmlns:w="urn:schemas-microsoft-com:office:word" href="http://bt.custhelp.com/ci/documents/detail/5/685/12/c2d3568010868f1cbe2ff7eea0299c77b5507696/?s_cid=good/emailID/SKCI_ClearRequest" style="height:32px;v-text-anchor:middle;width:130px;" arcsize="13%" strokecolor="#659D32" fillcolor="#659D32">
                                        <w:anchorlock/>
                                        <center style="color:#ffffff;font-family:sans-serif;font-size:13px;font-weight:bold;">Really helpful</center>
                                        </v:roundrect>
                                        <![endif]--><a href="http://bt.custhelp.com/ci/documents/detail/5/685/12/c2d3568010868f1cbe2ff7eea0299c77b5507696/?s_cid=good/emailID/SKCI_ClearRequest"
                                        style="background-color:#659D32;border:1px solid #659D32;border-radius:4px;color:#ffffff;display:inline-block;text-align:center;text-decoration:none;width:170px;-webkit-text-size-adjust:none;mso-hide:all;">Really helpful</a>
                                    </div>
                                </td>
                            </tr>
                        </table>

                        <!-- Width attribute controls Outlook, min-width in CSS controls other clients -->
                        <table width="182" align="left" cellpadding="0" cellspacing="0" border="0" style="font-family:tahoma, arial, sans-serif;font-size:13px;font-weight:normal;line-height:32px;box-sizing: border-box;border-collapse: collapse; mso-table-lspace:0; mso-table-rspace:0;min-width: 185px;border:1px solid #ffffff" class="mobileFullwidth" title=" ">
                            <tr>
                                <td align="center" bgcolor="white">
                                    <div>
                                        <!--[if mso]>
                                        <v:roundrect xmlns:v="urn:schemas-microsoft-com:vml" xmlns:w="urn:schemas-microsoft-com:office:word" href="http://bt.custhelp.com/ci/documents/detail/5/686/12/2fce8055ab74d7cfdb7fcb42e47a4a29682e5470/?s_cid=ok/emailID/SKCI_ClearRequest" style="height:32px;v-text-anchor:middle;width:130px;" arcsize="13%" strokecolor="#FFA54F" fillcolor="#FFA54F">
                                        <w:anchorlock/>
                                        <center style="color:#ffffff;font-family:sans-serif;font-size:13px;font-weight:bold;">Fairly helpful</center>
                                        </v:roundrect>
                                        <![endif]--><a href="http://bt.custhelp.com/ci/documents/detail/5/686/12/2fce8055ab74d7cfdb7fcb42e47a4a29682e5470/?s_cid=ok/emailID/SKCI_ClearRequest"
                                        style="background-color:#FFA54F;border:1px solid #FFA54F;border-radius:4px;color:#ffffff;display:inline-block;text-align:center;text-decoration:none;width:170px;-webkit-text-size-adjust:none;mso-hide:all;">Fairly helpful</a>
                                    </div>
                                </td>
                            </tr>
                        </table>

                        <!-- Width attribute controls Outlook, min-width in CSS controls other clients -->
                        <table width="182" align="left" cellpadding="0" cellspacing="0" border="0" style="font-family:tahoma, arial, sans-serif;font-size:13px;font-weight:normal;line-height:32px;box-sizing: border-box;border-collapse: collapse; mso-table-lspace:0; mso-table-rspace:0;min-width: 185px;border:1px solid #ffffff" class="mobileFullwidth" title=" ">
                            <tr>
                                <td align="center" bgcolor="white">
                                    <div>
                                        <!--[if mso]>
                                        <v:roundrect xmlns:v="urn:schemas-microsoft-com:vml" xmlns:w="urn:schemas-microsoft-com:office:word" href="http://bt.custhelp.com/ci/documents/detail/5/687/12/09c03076fee4e0a7a502f3a5599f0cc6e5d09598/?s_cid=nothelpful/emailID/SKCI_ClearRequest" style="height:32px;v-text-anchor:middle;width:130px;" arcsize="13%" strokecolor="#ff0000" fillcolor="#ff0000">
                                        <w:anchorlock/>
                                        <center style="color:#ffffff;font-family:sans-serif;font-size:13px;font-weight:bold;">Not helpful</center>
                                        </v:roundrect>
                                        <![endif]--><a href="http://bt.custhelp.com/ci/documents/detail/5/687/12/09c03076fee4e0a7a502f3a5599f0cc6e5d09598/?s_cid=nothelpful/emailID/SKCI_ClearRequest"
                                        style="background-color:#ff0000;border:1px solid #ff0000;border-radius:4px;color:#ffffff;display:inline-block;text-align:center;text-decoration:none;width:170px;-webkit-text-size-adjust:none;mso-hide:all;">Not helpful</a>
                                    </div>
                                </td>
                            </tr>
                        </table>
                        <p style="clear:both;margin:0"> </p>
                    </div>

                    <br/>
                </td>
            </tr>
            <tr>
                <td class="fs16" style="padding-top:0;padding-left:20px;">
                    <div class="signoff_block" style="clear:both">
                        Thanks for choosing BT.
                        <br />
                                                <!-- Signature Start -->
Nick Lane<br>
Managing Director, Customer Care                                                <!-- Signature End -->
                    </div>
                </td>
            </tr>
            <tr>
                <td bgcolor="#f0f0f0" align="center" style="padding-left:20px;">
                    <br />
                    <img src="http://www.bt.com/ext/static/wa/kci/btretail/btlogo_white_transparent.png" alt="BT" title="BT" border="0" width="85" height="39">
                    <p style="clear:both;margin:0"> </p>
                    <table border="0" cellspacing="0" cellpadding="0" width="269" class="mobileFullwidth" title="mobileColumn" align="left" style="width:269px;border-right:10px solid #f0f0f0;box-sizing: border-box;border-collapse: collapse; mso-table-lspace:0; mso-table-rspace:0;">
                        <tr>
                            <td align="center" height="32" width="50%" class="align-right">
                                <div><!--[if mso]>
                                  <v:roundrect xmlns:v="urn:schemas-microsoft-com:vml" xmlns:w="urn:schemas-microsoft-com:office:word" href="https://home.bt.com/login/loginform?TYPE=33554433&REALMOID=06-f1aca0f0-9277-1028-a2aa-843bdb4e0000&GUID=&SMAUTHREASON=0&METHOD=GET&SMAGENTNAME=$SM$I2SWZRjRjBOf%2fqs9ARCYe65w4xHjYRYlJAYHgotBTBs92Gm5NB%2bEQhklKX5LyyPGZF%2b0oHVuRh%2faaNS1X94oDQN97eFhszfU&TARGET=$SM$HTTP%3a%2f%2fhome%2ebt%2ecom%2fss%2fSatellite%2fsecure%2floginforward%3fsite%3dbtcom%26redirectURL%3dhttps%3a%2f%2fwww%2ebt%2ecom%2fappsconsumeraccount%2fsecure%2fenhancedMyBT%2edo%3fsiteArea%3dcon%2emya&s_cid=con_email_SKCI_ClearRequest_foot_login" style="height:32px;v-text-anchor:middle;width:130px;" arcsize="13%" strokecolor="#3d2181" fillcolor="#f0f0f0">
                                    <w:anchorlock/>
                                    <center style="color:#3d2181;font-family:sans-serif;font-size:13px;font-weight:bold;">My BT</center>
                                  </v:roundrect>
                                <![endif]--><a href="https://home.bt.com/login/loginform?TYPE=33554433&REALMOID=06-f1aca0f0-9277-1028-a2aa-843bdb4e0000&GUID=&SMAUTHREASON=0&METHOD=GET&SMAGENTNAME=$SM$I2SWZRjRjBOf%2fqs9ARCYe65w4xHjYRYlJAYHgotBTBs92Gm5NB%2bEQhklKX5LyyPGZF%2b0oHVuRh%2faaNS1X94oDQN97eFhszfU&TARGET=$SM$HTTP%3a%2f%2fhome%2ebt%2ecom%2fss%2fSatellite%2fsecure%2floginforward%3fsite%3dbtcom%26redirectURL%3dhttps%3a%2f%2fwww%2ebt%2ecom%2fappsconsumeraccount%2fsecure%2fenhancedMyBT%2edo%3fsiteArea%3dcon%2emya&s_cid=con_email_SKCI_ClearRequest_foot_login"
                                style="box-sizing: border-box;background-color:#f0f0f0;border:1px solid #3d2181;border-radius:4px;color:#3d2181;display:inline-block;font-family:sans-serif;font-size:13px;font-weight:normal;line-height:32px;text-align:center;text-decoration:none;width:130px;-webkit-text-size-adjust:none;mso-hide:all;">My BT</a></div>
                            </td>
                            <td width="9" style="width:9px !important"><div style="height:10px;width:9px;font-size:10px;line-height:10px;-webkit-text-size-adjust:none;"> </div></td>
                            <td align="center" height="32" width="50%">
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                                  <v:roundrect xmlns:v="urn:schemas-microsoft-com:vml" xmlns:w="urn:schemas-microsoft-com:office:word" href="http://www.bt.com/help/home/?s_cid=con_email_SKCI_ClearRequest_foot_help" style="height:32px;v-text-anchor:middle;width:130px;" arcsize="13%" strokecolor="#3d2181" fillcolor="#f0f0f0">
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                                    <center style="color:#3d2181;font-family:sans-serif;font-size:13px;font-weight:bold;">Help</center>
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                                <![endif]--><a href="http://www.bt.com/help/home/?s_cid=con_email_SKCI_ClearRequest_foot_help"
                                style="box-sizing: border-box;background-color:#f0f0f0;border:1px solid #3d2181;border-radius:4px;color:#3d2181;display:inline-block;font-family:sans-serif;font-size:13px;font-weight:normal;line-height:32px;text-align:center;text-decoration:none;width:130px;-webkit-text-size-adjust:none;mso-hide:all;">Help</a></div>
                            </td>
                        </tr>
                    </table>

                    <table border="0" cellspacing="0" cellpadding="0" width="269" class="mobileFullwidth" title="mobileColumn" align="left" style="width:269px;box-sizing: border-box;border-collapse: collapse; mso-table-lspace:0; mso-table-rspace:0;">
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                            <td align="center" height="32" width="50%" class="align-right">
                                <div><!--[if mso]>
                                  <v:roundrect xmlns:v="urn:schemas-microsoft-com:vml" xmlns:w="urn:schemas-microsoft-com:office:word" href="https://www.bt.com/help/home/contactus/?s_cid=con_email_SKCI_ClearRequest_foot_contact" style="height:32px;v-text-anchor:middle;width:130px;" arcsize="13%" strokecolor="#3d2181" fillcolor="#f0f0f0">
                                    <w:anchorlock/>
                                    <center style="color:#3d2181;font-family:sans-serif;font-size:13px;font-weight:bold;">Contact us</center>
                                  </v:roundrect>
                                <![endif]--><a href="https://www.bt.com/help/home/contactus/?s_cid=con_email_SKCI_ClearRequest_foot_contact"
                                style="box-sizing: border-box;background-color:#f0f0f0;border:1px solid #3d2181;border-radius:4px;color:#3d2181;display:inline-block;font-family:sans-serif;font-size:13px;font-weight:normal;line-height:32px;text-align:center;text-decoration:none;width:130px;-webkit-text-size-adjust:none;mso-hide:all;">Contact us</a></div>
                            </td>
                            <td width="9" style="width:9px !important"><div style="height:10px;width:9px;font-size:10px;line-height:10px;-webkit-text-size-adjust:none;"> </div></td>
                            <td align="center" height="32" width="50%">
                                <div><!--[if mso]>
                                  <v:roundrect xmlns:v="urn:schemas-microsoft-com:vml" xmlns:w="urn:schemas-microsoft-com:office:word" href="http://www2.bt.com/btPortal/application?pageid=pan_privacy_policy&siteArea=pan&s_cid=con_email_SKCI_ClearRequest_foot_pp" style="height:32px;v-text-anchor:middle;width:130px;" arcsize="13%" strokecolor="#3d2181" fillcolor="#f0f0f0">
                                    <w:anchorlock/>
                                    <center style="color:#3d2181;font-family:sans-serif;font-size:13px;font-weight:bold;">Privacy Policy</center>
                                  </v:roundrect>
                                <![endif]--><a href="http://www2.bt.com/btPortal/application?pageid=pan_privacy_policy&siteArea=pan&s_cid=con_email_SKCI_ClearRequest_foot_pp"
                                style="box-sizing: border-box;background-color:#f0f0f0;border:1px solid #3d2181;border-radius:4px;color:#3d2181;display:inline-block;font-family:sans-serif;font-size:13px;font-weight:normal;line-height:32px;text-align:center;text-decoration:none;width:130px;-webkit-text-size-adjust:none;mso-hide:all;">Privacy Policy</a></div>
                            </td>
                        </tr>
                    </table>

                </td>
            </tr>
            <tr>
                <td style="font-size:11px;color:#000000;line-height:19px;padding-left:20px;" align="left">
                    <h4 style="font-size:11px;line-height:15px;color:#333333;font-weight:bold;margin-bottom:0;margin-top:0;" class="fs14">Don't miss out on our emails</h4>
                    To make sure our emails get to your inbox, add help.comms@bt.com to your address book.
                    <br/><br/>
                    <h4 style="font-size:11px;line-height:15px;color:#333333;font-weight:bold;margin-bottom:0;margin-top:0;" class="fs14">Please don't reply. We won't see it</h4>
                    If you need to get in touch, click the 'Contact us' button above.
                    <br/><br/>
                    <h4 style="font-size:11px;line-height:15px;color:#333333;font-weight:bold;margin-bottom:0;margin-top:0;" class="fs14">Don't click suspicious links</h4>
                    If you think you've been sent a 'phishing' or scam email that's been made to look like it's from BT, don't click any of the links – especially if they ask you to check or confirm your account details. If you want to do that, it's safer to type bt.com/mybt into your browser so you know you're going to the right place. To find out more about how you can protect yourself against scam emails, go to <a href="#" title="" style="color:#000000;text-decoration:none;cursor:text;">bt.com/phishing</a>
                </td>
            </tr>
            <!-- Footer -->
<tr>
        <td align="left" style="font-size:11px;color:#000000;line-height:19px;padding-left:20px;">
                © British Telecommunications plc 2019. We're registered in England at 81 Newgate Street, London EC1A 7AJ (company number 1800000).
                <br/><br>
                All this information was correct on the date we sent this email. See our <a href="http://www.productsandservices.bt.com/products/static/terms/?s_cid=con_email_SKCI_ClearRequest_sp_terms_gen2" style="color:#004796;" title="Terms and Conditions">terms and conditions</a>
                <img src="http://btiemail.112.2O7.net/b/ss/btiemail/1/G.9--NS/24062010?pageName=BT.com|Con|SKCI|SKCI_ClearRequest" height="1" width="1" border="0" alt="Omniture Image"  title="Omniture Image"/>
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