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<td align="left">
<span class="mob-summary" style="font-family:tahoma, arial, sans-serif;font-size:11px;color:#717171;-webkit-text-size-adjust:none;">An update on your fault</span>
</td>
</tr>
</table>
</td>
</tr>
<tr>
<td bgcolor="#f0f0f0" style="padding-left:20px;">
<table width="100%" border="0" cellspacing="0" cellpadding="20" style="font-family:tahoma, arial, sans-serif;min-width:100%;">
<tr>
<!-- Header -->
<td width="50%" style="width:50%;padding-left:0" valign="middle">
<a href="https://www.bt.com/?s_cid=con_email_SKCI_NonAppFaults_RichTac_head_logo" target="_blank" title="BT">
<img src="http://www.bt.com/ext/static/wa/kci/btretail/btlogo_white_transparent.png" alt="BT" title="BT" width="85" height="39" border="0" style="display:block;">
</a>
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<span class="mob-summary">
<p>
<strong>Fault reference: </strong>VOL013-364182929130
</p>
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<span class="mob-summary">
</span>
</td>
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<h1 style="font-family:tahoma, arial, sans-serif;font-size:29px;line-height:40px;color:#333333;font-weight:normal;text-align:left;margin: 0 !important;display:inline-block;padding-bottom:5px;" class="fs26">We're working on the fault you reported </h1>
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<td class="fs16" style="padding-left:20px;padding-bottom:0px;">
<div class="main_intro_block" title="content_block_one_col">
Hello,
<br><br>
We're sorry about the fault you reported and aim to fix it by <strong>6pm</strong> on <strong>30/01/2019</strong>, but we'll do it faster if we possibly can. We've sent this email just in case you can read it on a different device.
<br>
</div>
</td>
</tr>
<tr>
<td class="fs16" style="padding-left:20px;padding-bottom:0px;">
<div class="main_intro_block" title="content_block_one_col">
We'll send you another email or text to let you know when it's fixed. But if you'd like to see how we're getting on, you can use our online fault tracker.
<br>
</div>
</td>
</tr>
<tr>
<td class="fs16" style="padding-bottom:0;padding-left:20px;">
<div class="content_outline_block" style="clear:both;border:2px solid #55379b;padding-bottom: 10px;">
<table width="100%" align="center" cellpadding="10" cellspacing="0" border="0" style="min-width:100%;font-family:tahoma, arial, sans-serif;font-size:1em;line-height:1.312em;color:#333333;-webkit-text-size-adjust:none;">
<tr>
<td style="color:#333333;">
<div class="section_heading_block" style="clear:both;padding-right: 15px;padding-left: 15px;">
<h2 style="text-align:center;font-size:1.4em;line-height:1.166em;color:#333333;font-weight:lighter;margin-bottom: 0.3em;" class="S2">Use our fault tracker to check our progress</h2>
</div>
</td>
</tr>
<tr>
<td class="fs16">
<table width="100%" align="center" cellpadding="0" cellspacing="0" border="0" style="min-width:100%;font-family:tahoma, arial, sans-serif;font-size:13px;font-weight:normal;line-height:32px;" title="">
<tr>
<td align="left" class="color_box_column" style="padding-right:10px;width:100%;">
<div style="float:left;width:50%" class="fault_tracker_box_left">
<p style="margin:0;padding-left:15px;">
<strong>Your fault reference is: </strong>VOL013-364182929130
</p>
</div>
<div style="float:left;width:50%" class="fault_tracker_box_right">
<div style="float:right;margin-bottom:15px;padding-right:15px;margin-top: 15px;" class="fault_tracker_box_right_inner">
<!--[if mso]>
<v:roundrect xmlns:v="urn:schemas-microsoft-com:vml" xmlns:w="urn:schemas-microsoft-com:office:word" href="https://www.bt.com/help/home/faults/?s_cid=con_email_SKCI_NonAppFaults_RichTac_Faults" style="height:32px;v-text-anchor:middle;width:190px;" arcsize="13%" strokecolor="#55379b" fillcolor="#55379b">
<w:anchorlock/>
<center style="color:#ffffff;font-family:sans-serif;font-size:13px;font-weight:bold;">Track your fault</center>
</v:roundrect>
<![endif]--><a href="https://www.bt.com/help/home/faults/?s_cid=con_email_SKCI_NonAppFaults_RichTac_Faults" style="background-color:#55379b;border:1px solid #55379b;border-radius:4px;color:#ffffff;display:inline-block;text-align:center;text-decoration:none;width:190px;-webkit-text-size-adjust:none;mso-hide:all;">Track your fault</a>
</div>
</div>
</td>
</tr>
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</td>
</tr>
</table>
</div>
</td>
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<tr>
<td class="fs16" style="padding-bottom:0;padding-left:20px;">
<div class="para_block" title="content_block_one_col" style="clear:both">
<h2 style="margin:0;font-size:20px;line-height:25px;line-height:25px;color:#55379b;font-weight:normal;" class="fs24">Need to contact us?</h2>
We promise to fix your fault a quickly as we can. But in the meantime, if you need to get in touch, you can get some help or chat with us online.
<br><br>
</div>
</td>
</tr>
<tr>
<td class="fs16" style="padding-bottom:0;padding-left:20px;padding-top: 0px;">
<div class="cta_block" title="content_block_two_col" style="clear:both;">
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<!--[if mso]>
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<w:anchorlock/>
<center style="color:#ffffff;font-family:sans-serif;font-size:13px;font-weight:bold;">Get help</center>
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</div>
</td>
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<table width="182" align="left" cellpadding="0" cellspacing="0" border="0" style="font-family:tahoma, arial, sans-serif;font-size:13px;font-weight:normal;line-height:32px;box-sizing: border-box;border-collapse: collapse; mso-table-lspace:0; mso-table-rspace:0;min-width: 182px;border:1px solid #ffffff" class="mobileFullwidth" title=" ">
<tr>
<td align="left" bgcolor="white">
<div>
<!--[if mso]>
<v:roundrect xmlns:v="urn:schemas-microsoft-com:vml" xmlns:w="urn:schemas-microsoft-com:office:word" href="https://www.bt.com/help/home/contactus/public/echat/prechatsurvey.html?type=r&webreason=50002&s_cid=con_email_SKCI_NonAppFaults_RichTac_ChatButton " style="height:32px;v-text-anchor:middle;width:170px;" arcsize="13%" strokecolor="#55379b" fillcolor="#f0f0f0">
<w:anchorlock/>
<center style="color:#55379b;font-family:sans-serif;font-size:13px;font-weight:bold;">Chat with an expert</center>
</v:roundrect>
<![endif]--><a href="https://www.bt.com/help/home/contactus/public/echat/prechatsurvey.html?type=r&webreason=50002&s_cid=con_email_SKCI_NonAppFaults_RichTac_ChatButton " style="background-color:#f0f0f0;border:1px solid #55379b;border-radius:4px;color:#55379b;display:inline-block;text-align:center;text-decoration:none;width:170px;-webkit-text-size-adjust:none;mso-hide:all;">Chat with an expert</a>
</div>
</td>
</tr>
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<p style="clear:both;font-size:0px;line-height:0px;"> </p><!-- Stops buttons stacking in Outlook -->
<br/>
</div>
<div class="para_block" title="content_block_one_col" style="clear:both">
Or you can call us on 0800 800 150.
</div>
<br/>
</td>
</tr>
<tr>
<td class="fs16" style="padding-top:0;padding-left:20px;">
<div class="signoff_block" style="clear:both">
Thanks,
<br /><br/>
Nick Lane<br>
Managing Director, Customer Care <br />
</div>
</td>
</tr>
<tr>
<td bgcolor="#f0f0f0" align="center" style="padding-left:20px;">
<br />
<img src="http://www.bt.com/ext/static/wa/kci/btretail/btlogo_white_transparent.png" alt="BT" border="0" width="85" height="39">
<p style="clear:both;margin:0"> </p>
<table border="0" cellspacing="0" cellpadding="0" width="269" class="mobileFullwidth" title="mobileColumn" align="left" style="width:269px;border-right:10px solid #f0f0f0;box-sizing: border-box;border-collapse: collapse; mso-table-lspace:0; mso-table-rspace:0;">
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<td align="center" height="32" width="50%" class="align-right">
<div><!--[if mso]>
<v:roundrect xmlns:v="urn:schemas-microsoft-com:vml" xmlns:w="urn:schemas-microsoft-com:office:word" href="https://my.bt.com/s/apps/appspackages/?s_cid=con_email_SKCI_NonAppFaults_RichTac_foot_login&pgn=1&siteArea=con.mya#/home" style="height:32px;v-text-anchor:middle;width:130px;" arcsize="13%" strokecolor="#3d2181" fillcolor="#f0f0f0">
<w:anchorlock/>
<center style="color:#3d2181;font-family:sans-serif;font-size:13px;font-weight:bold;">My BT</center>
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<![endif]--><a href="https://my.bt.com/s/apps/appspackages/?s_cid=con_email_SKCI_NonAppFaults_RichTac_foot_login&pgn=1&siteArea=con.mya#/home"
style="box-sizing: border-box;background-color:#f0f0f0;border:1px solid #3d2181;border-radius:4px;color:#3d2181;display:inline-block;font-family:sans-serif;font-size:13px;font-weight:normal;line-height:32px;text-align:center;text-decoration:none;width:130px;-webkit-text-size-adjust:none;mso-hide:all;">My BT</a></div>
</td>
<td width="9" style="width:9px !important"><div style="height:10px;width:9px;font-size:10px;line-height:10px;-webkit-text-size-adjust:none;"> </div></td>
<td align="center" height="32" width="50%">
<div><!--[if mso]>
<v:roundrect xmlns:v="urn:schemas-microsoft-com:vml" xmlns:w="urn:schemas-microsoft-com:office:word" href="http://www.bt.com/help/home/?s_cid=con_email_SKCI_NonAppFaults_RichTac_foot_help" style="height:32px;v-text-anchor:middle;width:130px;" arcsize="13%" strokecolor="#3d2181" fillcolor="#f0f0f0">
<w:anchorlock/>
<center style="color:#3d2181;font-family:sans-serif;font-size:13px;font-weight:bold;">Help</center>
</v:roundrect>
<![endif]--><a href="http://www.bt.com/help/home/?s_cid=con_email_SKCI_NonAppFaults_RichTac_foot_help"
style="box-sizing: border-box;background-color:#f0f0f0;border:1px solid #3d2181;border-radius:4px;color:#3d2181;display:inline-block;font-family:sans-serif;font-size:13px;font-weight:normal;line-height:32px;text-align:center;text-decoration:none;width:130px;-webkit-text-size-adjust:none;mso-hide:all;">Help</a></div>
</td>
</tr>
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<table border="0" cellspacing="0" cellpadding="0" width="269" class="mobileFullwidth" title="mobileColumn" align="left" style="width:269px;box-sizing: border-box;border-collapse: collapse; mso-table-lspace:0; mso-table-rspace:0;">
<tr>
<td align="center" height="32" width="50%" class="align-right">
<div><!--[if mso]>
<v:roundrect xmlns:v="urn:schemas-microsoft-com:vml" xmlns:w="urn:schemas-microsoft-com:office:word" href="https://www.bt.com/help/home/contactus/?s_cid=con_email_SKCI_NonAppFaults_RichTac_foot_contact" style="height:32px;v-text-anchor:middle;width:130px;" arcsize="13%" strokecolor="#3d2181" fillcolor="#f0f0f0">
<w:anchorlock/>
<center style="color:#3d2181;font-family:sans-serif;font-size:13px;font-weight:bold;">Contact us</center>
</v:roundrect>
<![endif]--><a href="https://www.bt.com/help/home/contactus/?s_cid=con_email_SKCI_NonAppFaults_RichTac_foot_contact"
style="box-sizing: border-box;background-color:#f0f0f0;border:1px solid #3d2181;border-radius:4px;color:#3d2181;display:inline-block;font-family:sans-serif;font-size:13px;font-weight:normal;line-height:32px;text-align:center;text-decoration:none;width:130px;-webkit-text-size-adjust:none;mso-hide:all;">Contact us</a></div>
</td>
<td width="9" style="width:9px !important"><div style="height:10px;width:9px;font-size:10px;line-height:10px;-webkit-text-size-adjust:none;"> </div></td>
<td align="center" height="32" width="50%">
<div><!--[if mso]>
<v:roundrect xmlns:v="urn:schemas-microsoft-com:vml" xmlns:w="urn:schemas-microsoft-com:office:word" href="https://www.bt.com/privacy?s_cid=con_email_SKCI_NonAppFaults_RichTac_foot_pp" style="height:32px;v-text-anchor:middle;width:130px;" arcsize="13%" strokecolor="#3d2181" fillcolor="#f0f0f0">
<w:anchorlock/>
<center style="color:#3d2181;font-family:sans-serif;font-size:13px;font-weight:bold;">Privacy Policy</center>
</v:roundrect>
<![endif]--><a href="https://www.bt.com/privacy?s_cid=con_email_SKCI_NonAppFaults_RichTac_foot_pp"
style="box-sizing: border-box;background-color:#f0f0f0;border:1px solid #3d2181;border-radius:4px;color:#3d2181;display:inline-block;font-family:sans-serif;font-size:13px;font-weight:normal;line-height:32px;text-align:center;text-decoration:none;width:130px;-webkit-text-size-adjust:none;mso-hide:all;">Privacy Policy</a></div>
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</table>
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<td style="font-size:11px;color:#000000;line-height:19px;padding-left:20px;" align="left">
<h4 style="font-size:11px;line-height:15px;color:#333333;font-weight:bold;margin-bottom:0;margin-top:0;" class="fs14">Don't miss out on our emails</h4>
To make sure our emails get to your inbox, add help.comms@bt.com to your address book.
<br/><br/>
<h4 style="font-size:11px;line-height:15px;color:#333333;font-weight:bold;margin-bottom:0;margin-top:0;" class="fs14">Please don't reply. We won't see it</h4>
If you need to get in touch, click the 'Contact us' button above.
<br/><br/>
<h4 style="font-size:11px;line-height:15px;color:#333333;font-weight:bold;margin-bottom:0;margin-top:0;" class="fs14">Don't click suspicious links</h4>
If you think you've been sent a 'phishing' or scam email that's been made to look like it's from BT, don't click any of the links – especially if they ask you to check or confirm your account details. If you want to do that, it's safer to type bt.com/mybt into your browser so you know you're going to the right place. To find out more about how you can protect yourself against scam emails, go to <a style="color:#004796; cursor:text;">bt.com/phishing</a>
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<td align="left" style="font-size:11px;color:#000000;line-height:19px;padding-left:20px;">
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