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<div class="preheader" style="font-size: 1px; color: #ffffff; display: none !important; mso-hide: all;">We'd love to know more about the experience you just had with us</div>
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<td align="left" valign="middle" bgcolor="#ffffff" class="c" style="padding: 5px 0px 0px 0px;"><a href="https://u9428680.ct.sendgrid.net/ls/click?upn=ECLbvWXDWawYaCNXwV2XvlX-2FOfFV2lt-2BI4zyW73mKcR-2Fni9zBQq8MT8Bmi321wgyvwa0viFv3URaGLlZldk54g-3D-3Df0hy_8dWs10-2FPJUxZFVcllAYgNjHnhUIzVAJXyDOGEZqFtnCTzWxkYzUeUEFSN0wFBGKZRU1ADdrlL4O6l-2FTAAVq9p-2Bp1Afph2oXLzVYEGJF4VMSx1qmX-2BW8-2Ffe44Ohz5U2aPatx7qyDWknu6erM3ddnUQVKOFVVj1ZV8tENBQ5kwwt4HWg4JRRdadRUrlfoNyNI-2FR3CDdJlgHIbGFWj2yLIgIg-3D-3D" style="text-decoration: none; line-height: none;" target="_blank"> <img src="http://www.britishgas.co.uk/aem6/content/dam/britishgas/email/2018/Smart/20180214/20180125_BGLogo.png" alt="British Gas" width="152" height="60" style="border: none; outline: none; text-decoration: none; background-color: #ffffff; color:#0099ff;"></a></td>
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<td align="right" valign="bottom" bgcolor="#ffffff" class="c pt20_HDR" style="padding: 52px 0px 0px 0px;"><!--<a href="#" style="font-family: 'BGflame',Arial, Helvetica, sans-serif; color: #333f48; font-size: 11px; text-decoration: none; line-height: 14px;" target="_blank">View this email online</a>--></td>
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<td align="center" valign="middle" style="line-height: 1%; mso-line-height-rule: exactly;"><a href="https://u9428680.ct.sendgrid.net/ls/click?upn=hSKSi-2FfU1VEQ-2Bz6PvNxsWqllUJcwCUDi6-2BWTOlcwuh-2FgqLlRQvkjPa7gKr2aJKD05UI-2FSsSW5jxcEc1pvT0XJY0abo1dPIupu-2FTOUDYnUygVBBbCy1PKrNrf6GIEwH68d3fSXZjwIYWbmy3-2BKH8AkAru5KjhkI9vroysIhIYWr7hm-2FCm4y4TGCnZCSjYJBLkWXItL5Fo5DZUlR3qEH9hxg-3D-3D2R6m_8dWs10-2FPJUxZFVcllAYgNjHnhUIzVAJXyDOGEZqFtnCTzWxkYzUeUEFSN0wFBGKZ-2FU1vpwmbBDdrt6QzV9nZbN7J7Yq12g9q8dOkfdD3HAOWfINzIHRkmxoBBL9qwF9wAOGuX-2Fi2-2Bc1KmuSPuPKajDXO5d-2BLVgYm02FCFPYHgmqvpYC7NsSe-2B5mh1BTK6il55CRMtGaKtMvuKPt7aR3ZdQ-3D-3D"><img src="https://feedback.kpmgcx.cloud/WebProd/Resources/_shared/themes/British_Gas_VoC/images/emails/email-header-british-gas-services-jan18.png" alt="Tell us what you think" width="650" height="auto" class="colF c mA" style="display: block; border: none; background-color: #ffffff; color: #ffffff;" align="left" border="0" /></a></td>
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<td style="font-family: 'BGflame', Arial, Helvetica, sans-serif; font-size: 24px; line-height: 28px; color: #333f48; text-decoration: none; padding: 0px 0px 10px 0px;" align="left" valign="top"> <strong>Hello Antonella Santini</strong></td>
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Just a quick reminder - we'd love to know more about the experience you recently had with us during the complaints experience.<br />
<br />
This survey will only take a few minutes to complete. We take every bit of customer feedback really seriously.
<br /><br />
We can reassure you that your data will be held securely and in line with data protection rules.<br />
<br />
If you've already responded in the last few days to our survey request - thanks so much, we appreciate it!
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<td style="border-radius: 10px; background: #0066c2; text-align: center;"><a href="https://u9428680.ct.sendgrid.net/ls/click?upn=hSKSi-2FfU1VEQ-2Bz6PvNxsWqllUJcwCUDi6-2BWTOlcwuh-2FgqLlRQvkjPa7gKr2aJKD05UI-2FSsSW5jxcEc1pvT0XJY0abo1dPIupu-2FTOUDYnUygVBBbCy1PKrNrf6GIEwH68d3fSXZjwIYWbmy3-2BKH8AkAru5KjhkI9vroysIhIYWr7hm-2FCm4y4TGCnZCSjYJBLkWXItL5Fo5DZUlR3qEH9hxg-3D-3D7OvB_8dWs10-2FPJUxZFVcllAYgNjHnhUIzVAJXyDOGEZqFtnCTzWxkYzUeUEFSN0wFBGKZM9-2BVovDCdmq8PXw-2BKgRvpnRhP28sM0GH9hqy2-2FYst9hvggwhPO-2FXkgwLSoOGSexFe7G-2FuXOnM-2B-2F3znPt3GfQNxDOMry9oscD-2FOVDprNJHbkfsyB7bH0Npwdxr3P4sM9qo-2FsmVH-2B3XAaR7kyycz9srQ-3D-3D" style="background: #0066c2; border: 15px solid #0066c2; font-family: 'BGflame', Arial, Helvetica, sans-serif; font-size: 20px; line-height: 1.1; text-align: center; text-decoration: none; display: block; border-radius: 10px; font-weight: bold;"><span style="color:#ffffff; text-decoration: none">Tell us how you feel</span></a></td>
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Your British Gas team
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<td align="left" valign="top" style="font-family: 'BGflame', Arial, Helvetica, sans-serif; color: #344049; font-size: 16px; line-height: 20px; text-decoration: none;"><strong>How we'll use your information:</strong><br />
Your answers will help us to make improvements and provide a better service to you. We may wish to get in touch about your comments but if you'd rather not be contacted, then you can opt out at the end of the survey. Thank you in advance for taking the time to complete this survey. Your help is greatly appreciated.</td>
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<td align="center" valign="bottom"><img src="http://www.britishgas.co.uk/aem6/content/dam/britishgas/email/2018/survey/20181220_Divider.png" alt=" " width="590" height="2" style="border:none; outline:none; text-decoration:none; font-size:0;display: block" class="colC"></td>
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This email address does not accept replies, but if you are having technical problems with the survey please tell us here <a href="mailto:BritishGasSurveys@kpmg-nunwood.co.uk" style="color: #333f48; text-decoration: underline">BritishGasSurveys@kpmg-nunwood.co.uk</a><br />
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If you have any outstanding issues or a question for British Gas, you can get help by visiting <a href="https://u9428680.ct.sendgrid.net/ls/click?upn=hSKSi-2FfU1VEQ-2Bz6PvNxsWvrUVW5WRqsksjQZv-2FBDLhDRbIC1XVrP03ZFAfhwqoflmAAu15CK0BcFHF8e-2BHFOfw-3D-3DWRZq_8dWs10-2FPJUxZFVcllAYgNjHnhUIzVAJXyDOGEZqFtnCTzWxkYzUeUEFSN0wFBGKZ0Av9Y6zjrYkw2sYAmeWHZQXBnaMQyVbSjL6Xc0-2FTNC2uBc0nxyebESA6XXpQ65YQkfZd1Dzhjf-2FUew-2BVEcl-2FboBOmbFOgylOhjU-2BvaBsLM2rxwk6SzWU2bmlLOeutBaYdSQcH9jHFFsRffJRUWkcYg-3D-3D" style="color: #333f48; text-decoration: underline" target="_blank">https://www.britishgas.co.uk/help-and-support</a><br />
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This research is being carried out on behalf of British Gas by KPMG Nunwood; a market research company. KPMG Nunwood will not ask for any security details regarding your British Gas account. To view the KPMG Nunwood Privacy Policy <a href="https://u9428680.ct.sendgrid.net/ls/click?upn=hSKSi-2FfU1VEQ-2Bz6PvNxsWqllUJcwCUDi6-2BWTOlcwuh8zj7v888BuhHX2MIg72enxK34tiMXPe8GjJRtfdH8prxw-2BPoHEW0-2BQjZtJBR76U8dd6GZvGQ6GjRBvDHeufBQj81ZkdkdoHdtJBOZjQiEhKA-3D-3DdUjz_8dWs10-2FPJUxZFVcllAYgNjHnhUIzVAJXyDOGEZqFtnCTzWxkYzUeUEFSN0wFBGKZ5IHI8-2B0n6-2Fodd8vwZr7dMotBA2lhZNJOPqf9-2BjTgyT-2BaWZkieCgs6edYSOLBk9k8tvMTKPF9pE-2FGKS7gYZ85GNCCWgPf6aVBEkAt1lkXrWa3SCWlANiF6xj-2BwYVB3vAbbA-2FY2F3cyMNyY8wXg20t5Q-3D-3D" style="color: #333f48; text-decoration: underline">click here</a>. For the detailed privacy policy of British Gas please <a href="https://u9428680.ct.sendgrid.net/ls/click?upn=ECLbvWXDWawYaCNXwV2XvlX-2FOfFV2lt-2BI4zyW73mKcRuIrpc2631otJ6gMl91EcmIVLwBYAz-2FgwwE3XF-2BJCElqcZSKmrjhI-2FiQzTzXFHTBQ-3DX9OR_8dWs10-2FPJUxZFVcllAYgNjHnhUIzVAJXyDOGEZqFtnCTzWxkYzUeUEFSN0wFBGKZ0gB5AYArRVwMH0gfbOFGIHI67q-2BrtGuf0xfTUUFU6oKpvUVrVRKDkFAMf4Ju85yFJmo0g7xk1L1T3TCzKSc8o8OoLCEF9ljijPEOrKGeh4IFd0tlmyWlNal-2FSlZ9BjVWu5OzRfE3Y4F5ypMkQxxxbA-3D-3D" style="color: #333f48; text-decoration: underline">click here</a>.<br />
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KPMG Nunwood operate under Market Research Society guidelines, a strict set of guidelines for conducting market research, and to the terms of the 2016 General Data Protection Regulation (GDPR). In keeping with the code, all of your answers to this survey are strictly confidential. We won't pass on information you give us, to anyone else, use it to identify you, or send you promotions and information without your permission. At the end of this survey, we will give you the option to decide if you want to be identified to British Gas, alongside the information you provide.<br />
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