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<span rel="tempredactor" dir="ltr">Hi,<br><br>I hope you are doing well. <br><br>My apologies for the inconvenience and thank you for taking the time to write to us. I understand that you would like a refund. I will certainly check that for you.</span><br><br><span rel="tempredactor" dir="ltr">I see the updated booking 017012836268 for the 23rd is not cancelled and is on time. </span><br><br><span dir="ltr" rel="tempredactor">May I please confirm if you received a cancellations e mail from us?</span><br><br><span dir="ltr" rel="tempredactor">If yes, please send a screenshot of the e mail. </span><br><br><span dir="ltr" rel="tempredactor">Awaiting your response <br><br>Elton<br></span>
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On
Fri, 21 Oct at 7:16 PM
<span class="separator">, Family <family@heinrich.co.uk> wrote:
<div>Hello, I have just received an email saying that the train I booked for tomorrow (22/10/2022) has been cancelled, and that I can get a full refund via my Trainline account. However, when trying to request the refund online, the website says that the tickets I purchased are non-refundable and therefore I am unable to submit a refund request. Please advise how I can get refunded for the tickets that I bought for the train that got cancelled. Thank you. </div>
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<span title="fd_tkt_identifier" style='font-size:0px; font-family:"fdtktid"; min-height:0px; height:0px; opacity:0; max-height:0px; line-height:0px; color:#ffffff'>15092511:1300499</span>
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