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<div class="preheader" style="font-size: 1px; display: none !important;">Update now to the new version of our SimplyPlan app</div>
<div style="font-size:0; line-height:0;"><img src="https://click.m.simplyhealth.co.uk/open.aspx?ffcb10-fec6167476620c7f-fe9712707460057a70-fe3d11717564047d7d1474-ff9a1772-fe6b1573746506787214-ff5c117772&d=500022&bmt=0" width="1" height="1" alt=""></div>
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<div style="text-align:center;background-color:#D0D0D0;padding:10px";><span style="color:#1e1e22;"><span style="font-size:14px;"><span style="font-family:Arial,Helvetica,sans-serif;"><a href="https://view.m.simplyhealth.co.uk/?qs=089158911ec03ab95fb3df4eeaea0b9697dfeb606e7cdeac8c641a2cbe1aaa5f8a5c8937f143db1934c0128da6e18ea33dbc09bbdf89ad20" style="color:#1e1e22;text-decoration:underline;" alias="Link" data-linkto="other">Click here</a> to view online</span></span></span></div></td></tr></table></td></tr><tr><td><table cellspacing="0" cellpadding="0" role="presentation" style="width: 100%;"><tr><td valign="top" class="responsive-td" style="width: 100%; padding-top: 0px;"><table cellpadding="0" cellspacing="0" width="100%" role="presentation" style="background-color: #F7F7F7; min-width: 100%; " class="stylingblock-content-wrapper"><tr><td style="padding: 20px 0px 0px 20px; " class="stylingblock-content-wrapper camarker-inner">
<table width="100%" cellspacing="0" cellpadding="0" role="presentation"><tr><td align="left"><a href="https://click.m.simplyhealth.co.uk/?qs=a27861604a1be63b2e1391d79e74c8c55e1905c66f67082ff95d0784c740b52f920032c7cb97308d06bfc7eed62ff3fba160425cfd432e8e" title="Simplyhealth" data-linkto="https://">
<img data-assetid="121484" src="https://image.m.simplyhealth.co.uk/lib/fe3d11717564047d7d1474/m/1/7b1284c3-7a9c-4ca5-86aa-0c85eae9f747.png" alt="Simplyhealth logo" height="58" width="230" style="display: block; padding: 0px; text-align: left; height: 58px; width: 230px; border: 0px;"></a></td></tr></table></td></tr></table></td></tr></table></td></tr></table></td></tr></table>
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<span style="color:#1e1e22;">Update needed to keep using our SimplyPlan app</span></h1></td></tr></table><table cellpadding="0" cellspacing="0" width="100%" role="presentation" style="background-color: transparent; min-width: 100%; " class="stylingblock-content-wrapper"><tr><td style="padding: 36px 24px 0px; " class="stylingblock-content-wrapper camarker-inner"><table cellspacing="0" cellpadding="0" role="presentation" style="width: 100%;"><tr><td><table cellspacing="0" cellpadding="0" role="presentation" style="width: 100%;"><tr><td valign="top" class="responsive-td" style="width: 100%;"><table cellpadding="0" cellspacing="0" width="100%" role="presentation" style="background-color: transparent; min-width: 100%; " class="stylingblock-content-wrapper"><tr><td style="padding: 0px 0px 6px; " class="stylingblock-content-wrapper camarker-inner"><div style="text-align: right;">
<span style="color:#1e1e22;">Plan number: 18897781</span></div></td></tr></table><table cellpadding="0" cellspacing="0" width="100%" role="presentation" style="background-color: transparent; min-width: 100%; " class="stylingblock-content-wrapper"><tr><td style="padding: 0px 0px 6px; " class="stylingblock-content-wrapper camarker-inner"><span style="color:#1e1e22;">Hello Isaac,</span><br>
</td></tr></table></td></tr></table></td></tr></table></td></tr></table><table cellpadding="0" cellspacing="0" width="100%" role="presentation" style="background-color: transparent; min-width: 100%; " class="stylingblock-content-wrapper"><tr><td style="padding: 0px 24px 24px; " class="stylingblock-content-wrapper camarker-inner"><table cellspacing="0" cellpadding="0" role="presentation" style="width: 100%;"><tr><td><table cellspacing="0" cellpadding="0" role="presentation" style="width: 100%;"><tr><td valign="top" class="responsive-td" style="width: 100%;"><table cellpadding="0" cellspacing="0" width="100%" role="presentation" style="background-color: transparent; min-width: 100%; " class="stylingblock-content-wrapper"><tr><td style="padding: 0px; " class="stylingblock-content-wrapper camarker-inner"><b>What is changing?</b><br>
<span style="color:#1e1e22;">We’re getting ready to launch the latest version of our SimplyPlan app and want to avoid any of our users experiencing interrupted or restricted access when the new version is released.<br>
<br>
Regular updates are an essential part of making sure we maintain the security and performance of our SimplyPlan app. These updates allow us to introduce new features, incorporate customer feedback to improve the user experience and ensure the SimplyPlan app remains compatible with the latest versions of operating systems and devices.</span><br>
<br>
<b>What does this mean for you?</b><br>
<span style="color:#1e1e22;">We’ve noticed you’re on an old version of the SimplyPlan app. Older versions of the app will no longer work once the new version is released.</span><br>
<br>
<b>What steps can I take to keep access? </b><br>
To keep using the SimplyPlan app, make sure you update to the latest version of the SimplyPlan app now. (See the step-by-step instructions below)<br>
<br>
By updating to the current version of the SimplyPlan app today, you’ll automatically be alerted to move onto the new version of SimplyPlan app when it’s released. If you stay on the older version you use today, you’ll be restricted from using the SimplyPlan app when the new version is released.</td></tr></table></td></tr></table></td></tr></table></td></tr></table><table cellpadding="0" cellspacing="0" width="100%" role="presentation" style="min-width: 100%; " class="stylingblock-content-wrapper"><tr><td class="stylingblock-content-wrapper camarker-inner">
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<td style="padding: 24px 24px 20px; " class="stylingblock-content-wrapper camarker-inner"><b>How do I make sure I'm on the latest version of the SimplyPlan app?</b></td></tr></table></td></tr></table></td></tr><tr><td><table cellspacing="0" cellpadding="0" role="presentation" style="width: 100%;"><tr><td valign="top" class="responsive-td" style="width: 100%; padding-top: 0px;"><table cellpadding="0" cellspacing="0" width="100%" role="presentation" style="background-color: #00E6B8; min-width: 100%; " class="stylingblock-content-wrapper"><tr><td style="padding: 0px 24px 24px; " class="stylingblock-content-wrapper camarker-inner"><span style="color:#1e1e22;"><b>Android devices</b><br>
<br>
1. Open the ‘Google Play Store’ app on your device and tap on the three horizontal lines in the top left corner.<br>
<br>
2. Go to ‘my apps & games’.<br>
<br>
3. Under the ‘updates’ tab you will see a list of apps available for updates. Select SimplyPlan app and tap the ‘update’ button next to it.<br>
<br>
4. Wait for the app to download and install the update. </span></td></tr></table></td></tr></table></td></tr></table></td></tr></table>
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<span style="color:#1e1e22;">Don't worry if it's not possible or convenient to update to the latest version of the app on your device, you can continue to make claims and access all the same services through your online account on our website. Just use the same details to <a data-linkto="https://" href="https://click.m.simplyhealth.co.uk/?qs=a27861604a1be63b7261ce7612627ae2f4ec679cbad9dec62521cc605dd040ef15e33615aecdc482bb04d620c5fb8f8265cc58ee4f4d2752" style="color:#1E1E22;text-decoration:underline;" title="Online Portal">login</a> and you’re ready to go!</span></div></td></tr></table><table cellpadding="0" cellspacing="0" width="100%" role="presentation" style="background-color: transparent; min-width: 100%; " class="stylingblock-content-wrapper"><tr><td style="padding: 24px 24px 0px; " class="stylingblock-content-wrapper camarker-inner"><div>
<span style="color:#1e1e22;">We're proud of our SimplyPlan app and love reading feedback like this from our customers:</span></div></td></tr></table><table cellpadding="0" cellspacing="0" width="100%" role="presentation" style="background-color: transparent; min-width: 100%; " class="stylingblock-content-wrapper"><tr><td style="padding: 24px 24px 0px; " class="stylingblock-content-wrapper camarker-inner"><table cellspacing="0" cellpadding="0" role="presentation" style="width: 100%;"><tr><td><table cellspacing="0" cellpadding="0" role="presentation" style="width: 100%;"><tr><td valign="top" class="responsive-td" style="width: 20%; padding-right: 10px;"><table cellpadding="0" cellspacing="0" width="100%" role="presentation" style="background-color: transparent; min-width: 100%; " class="stylingblock-content-wrapper"><tr><td style="padding: 0px 0px 10px; " class="stylingblock-content-wrapper camarker-inner">
<table width="100%" cellspacing="0" cellpadding="0" role="presentation"><tr><td align="left"><img data-assetid="130534" src="https://image.m.simplyhealth.co.uk/lib/fe3d11717564047d7d1474/m/1/3b15f2f7-e7f9-452d-a5f0-836ada60f62f.png" alt="Quotation marks icon" height="114" width="114" style="display: block; padding: 0px; text-align: left; height: 114px; width: 114px; border: 0px;"></td></tr></table></td></tr></table></td>
<td valign="top" class="responsive-td" style="width: 80%; padding-left: 10px;"><table cellpadding="0" cellspacing="0" width="100%" role="presentation" style="background-color: transparent; min-width: 100%; " class="stylingblock-content-wrapper"><tr><td style="padding: 10px 0px 0px; " class="stylingblock-content-wrapper camarker-inner"><span style="color:#1e1e22;"><b>Brilliant</b><br>
The best, most logical and easy to use app. All developers should use this app as the gold standard. <br>
<br>
- Simplyhealth customer, 25th February 2025</span></td></tr></table></td></tr></table></td></tr></table></td></tr></table><table cellpadding="0" cellspacing="0" width="100%" role="presentation" style="background-color: transparent; min-width: 100%; " class="stylingblock-content-wrapper"><tr><td style="padding: 24px; " class="stylingblock-content-wrapper camarker-inner"><table cellspacing="0" cellpadding="0" role="presentation" style="width: 100%;"><tr><td><table cellspacing="0" cellpadding="0" role="presentation" style="width: 100%;"><tr><td valign="top" class="responsive-td" style="width: 100%; padding-bottom: 3px;"><table cellpadding="0" cellspacing="0" width="100%" role="presentation" style="background-color: transparent; min-width: 100%; " class="stylingblock-content-wrapper"><tr><td style="padding: 0px 0px 10px; " class="stylingblock-content-wrapper camarker-inner"><div>
<b>Need support?</b><br>
If you need a hand, you can talk to one of our Live Chat team on our <a data-linkto="https://" href="https://click.m.simplyhealth.co.uk/?qs=a27861604a1be63b5c8e49b807a845737872000f0f521d55f0d898b73c3a19ae6957d90517c338007b2055ef509b3e229940578bac4887e7" style="color:#1E1E22;text-decoration:underline;" title="Simplyhealth website">website</a> or leave us a message using our <a data-linkto="https://" href="https://click.m.simplyhealth.co.uk/?qs=f53d7c7bee38920ae15f36193f8639af6a77e50abfc44b45c021f2e4c00e01f2456b5e1eeb4363b906143bbbae331f777e1c44233a4984fd" style="color:#1E1E22;text-decoration:underline;" title="Online Contact Form">online form</a> and we’ll get back to you by email as fast as we can.</div></td></tr></table></td></tr></table></td></tr><tr><td><table cellspacing="0" cellpadding="0" role="presentation" style="width: 100%;"><tr>
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<span style="color:#1e1e22;">Kind Regards, <br>
The Simplyhealth Team</span></div></td></tr></table></td></tr></table></td></tr></table></td></tr></table><table cellpadding="0" cellspacing="0" width="100%" role="presentation" style="background-color: #F7F7F7; border: 0px; min-width: 100%; " class="stylingblock-content-wrapper"><tr><td style="padding: 24px; " class="stylingblock-content-wrapper camarker-inner"><div>
<span style="color:#1e1e22;">Please note that it is likely no action is required if you have already updated your SimplyPlan app in the last 14 days.</span></div></td></tr></table></td></tr></table>
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<span style="color:#1e1e22;"><span style="font-size:12px;">This e-mail may contain privileged or confidential information. If you think you may have received it by mistake, please notify the sender immediately by return email, or email <a alias="customer.services@simplyhealth.co.uk - linked footer text" conversion="false" data-linkto="mailto:" href="mailto:customer.services@simplyhealth.co.uk?subject=" style="color:#1e1e22;text-decoration:underline;" title="Email customer.services@simplyhealth.co.uk">customer.services@simplyhealth.co.uk
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<span style="font-size:12px;"><span style="color:#1e1e22;">Simplyhealth is a trading name of Simplyhealth Access. Simplyhealth Access is incorporated in England and Wales, company no. 00183035. Registered office: Anton House, Chantry Street, Andover, Hampshire, SP10 1DE. Simplyhealth Access is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority, Financial Services Register number 202183. <br>
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