<html xmlns="http://www.w3.org/1999/xhtml" xmlns:v="urn:schemas-microsoft-com:vml" xmlns:o="urn:schemas-microsoft-com:office:office"><head><!--[if (gte mso 9)|(IE)]>
<style type="text/css">
table {
border-collapse: collapse;
border-spacing: 0;
mso-line-height-rule: exactly;
mso-margin-bottom-alt: 0;
mso-margin-top-alt: 0;
mso-table-lspace: 0pt;
mso-table-rspace: 0pt;
}
.communicate-button-outlook-padding {
padding: 10px 20px;
}
</style>
<![endif]--><meta charset="utf-8"><meta name="viewport" content="width=device-width, initial-scale=1"><meta http-equiv="X-UA-Compatible" content="IE=edge"><style>body, table, td, a, th{-webkit-text-size-adjust: 100%; -ms-text-size-adjust: 100%;} table, td, th{mso-table-lspace: 0pt; mso-table-rspace: 0pt;} img{-ms-interpolation-mode: bicubic;} td.table-content-header { display: none; } th.table-content-header { display: none; } p{margin: 0; padding: 0; margin-block-start:0; margin-block-end:0; margin-inline-start:0; margin-inline-end:0; padding-block-start:0; padding-block-end:0; padding-inline-start:0; padding-inline-end:0;} img{border: 0; height: auto; line-height: 100%; outline: none; text-decoration: none;} table, tr, td, th{border-collapse: collapse !important;} body{height: 100% !important; margin: 0 !important; padding: 0 !important; width: 100% !important;} th{font-weight: normal;}</style><style media="screen and (max-width: 600px)">a[x-apple-data-detectors] { color: inherit !important; text-decoration: none !important; font-size: inherit !important; font-family: inherit !important; font-weight: inherit !important; line-height: inherit !important; } div[style*="margin: 16px 0;"] { margin: 0 !important; } @media screen and (max-width: 600px) {.wrapper { width: 100% !important; max-width: 100% !important; display: block !important; } .logo img { margin: 0 auto !important; } .mobile-hide { display: none !important; } .img-max { max-width: 100% !important; height: auto !important; } .responsive-table { width: 100% !important; } .mobile-table { max-height: 179px; } .mobile-d-block { display: block; } td.table-content-header { display: block; font-weight: bold; } th.table-content-header { display: block; font-weight: bold; } .padding { padding: 10px 5% 15px 5% !important; } .padding-meta { padding: 30px 5% 0px 5% !important; text-align: center; } .padding-copy { padding: 10px 5% 10px 5% !important; text-align: center; } .no-padding { padding: 0 !important; } .mobile-button-container { margin: 0 auto; width: 100% !important; } .mobile-button { padding: 15px !important; border: 0 !important; font-size: 16px !important; display: block !important; } #root { table-layout: auto !important; }}</style><style>ol,ul{list-style-position: outside; margin-block-start: 0; margin-block-end: 0;} td > ol {padding-inline-start: 40px;} td > ul {padding-inline-start: 40px;} ul > li{list-style:disc; mso-special-format:bullet;} ol ol ol{list-style: lower-roman inside;} ol ol, ul ol{list-style: lower-alpha inside;} ul ul, ul ul ul, ol ul {list-style-type: disc;}</style><style>a.eocm-unsubscribe-link {color: #3A7F1FFF}</style><style>#eocm-body a {color: #3A7F1FFF}</style><!--[if gte mso 9]><xml>
<o:OfficeDocumentSettings>
<o:AllowPNG/>
<o:PixelsPerInch>96</o:PixelsPerInch>
</o:OfficeDocumentSettings>
</xml><![endif]--><style>* [title="header"] { display: none; }</style><style media="screen and (max-width: 600px)">@media screen and (max-width: 600px) {* [title="header"] { display: block; font-weight: bold; }}</style></head><body id="eocm-body" style="margin: 0px; padding: 0px; width: 100%; background: rgb(255, 255, 255);">
<div style=" font-size:1px; display:none!important; visibility:hidden; mso-hide:all; color:#ffffff; line-height:1px; max-height:0px; max-width:0px; opacity:0; overflow:hidden; ">Please use water wisely ͏‌ ͏‌ ͏‌ ͏‌ ͏‌ ͏‌ ͏‌ ͏‌ ͏‌ ͏‌ ͏‌ ͏‌ ͏‌ ͏‌ ͏‌ ͏‌ ͏‌ ͏‌ ͏‌ ͏‌ ͏‌ ͏‌ ͏‌ ͏‌ ͏‌ ͏‌ ͏‌ ͏‌ ͏‌ ͏‌ ͏‌ ͏‌ ͏‌ ͏‌ ͏‌ ͏‌ ͏‌ ͏‌ ͏‌ ͏‌ ͏‌ ͏‌ ͏‌ ͏‌ ͏‌ ͏‌ ͏‌ ͏‌ ͏‌ ͏‌ ͏‌ ͏‌ ͏‌ ͏‌ ͏‌ ͏‌ ͏‌ ͏‌ ͏‌ ͏‌ ͏‌ ͏‌ ͏‌ ͏‌ ͏‌ ͏‌ ͏‌ ͏‌ ͏‌ ͏‌ ͏‌ ͏‌ ͏‌ ͏‌ ͏‌ ͏‌ ͏‌ ͏‌ ͏‌ ͏‌ ͏‌ ͏‌ ͏‌ ͏‌ ͏‌ ͏‌ ͏‌ ͏‌ ͏‌ ͏‌ ͏‌ ͏‌ ͏‌ ͏‌ ͏‌ ͏‌ ͏‌ ͏‌ ͏‌ ͏‌ ͏‌ ͏‌ ͏‌ ͏‌ ͏‌ ͏‌ ͏‌ ͏‌ ͏‌ ͏‌ ͏‌ ͏‌ ͏‌ ͏‌ ͏‌ ͏‌ ͏‌ ͏‌ ͏‌ ͏‌ ͏‌ ͏‌ ͏‌ ͏‌ ͏‌ ͏‌ ͏‌ ͏‌ ͏‌ ͏‌ ͏‌ ͏‌ ͏‌ ͏‌ ͏‌ ͏‌ ͏‌ ͏‌ ͏‌ ͏‌ ͏‌ ͏‌ ͏‌ ͏‌ ͏‌ ͏‌ ͏‌ ͏‌ ͏‌ ͏‌ ͏‌ ͏‌ ͏‌ ͏‌ ͏‌ ͏‌ ͏‌ ͏‌ ͏‌ ͏‌ ͏‌ ͏‌ ͏‌ ͏‌ ͏‌ ͏‌ ͏‌ ͏‌ ͏‌ ͏‌ ͏‌ ͏‌ ͏‌ ͏‌ ͏‌ ͏‌ ͏‌ ͏‌ ͏‌ ͏‌ ͏‌ ͏‌ ͏‌ ͏‌ ͏‌ ͏‌ ͏‌ ͏‌ ͏‌ ͏‌ ͏‌ ͏‌ ͏‌ ͏‌ ͏‌ ͏‌ ͏‌ ͏‌ ͏‌ ͏‌ ͏‌ ͏‌ ͏‌ ͏‌ ͏‌ ͏‌ ͏‌ ͏‌ ͏‌ ͏‌ ͏‌ ͏‌ ͏‌ ͏‌ ͏‌ ͏‌ ͏‌ ͏‌ ͏‌ ͏‌ ͏‌ ͏‌ ͏‌ ͏‌ ͏‌ ͏‌ ͏‌ </div><table class="responsive-table" cellpadding="0" cellspacing="0" border="0" width="100%" id="root" bgcolor="#FFFFFF" style="margin-left: auto; margin-right: auto; table-layout: fixed; border-collapse: collapse; border-spacing: 0px; background-color: rgb(255, 255, 255);"><tbody><tr id="eocm-8a6b61c4-e2f1-441f-97f8-ff14b4ffc406"><td class="section-padding" align="center" style="padding: 0px; width: 600px;"><!--[if (gte mso 9)|(IE)]>
<table align="center" border="0" cellspacing="0" cellpadding="0" style="width:600px">
<tr>
<td align="center" valign="top" style="width:600px">
<![endif]--><table class="responsive-table layout-table" cellpadding="0" cellspacing="0" border="0" width="100%" id="eocm-8a6b61c4-e2f1-441f-97f8-ff14b4ffc406-inner" style="margin-left: auto; margin-right: auto; table-layout: fixed; border-collapse: collapse; border-spacing: 0px; max-width: 600px; min-height: 10px; background-color: rgb(255, 255, 255);"><tbody><tr><td align="center" valign="top" style="width: 100%;"><table class="responsive-table" cellpadding="0" cellspacing="0" border="0" width="100%" style="margin-left: auto; margin-right: auto; table-layout: fixed; border-collapse: collapse; border-spacing: 0px;"><tbody><tr><td><table class="responsive-table" cellpadding="0" cellspacing="0" border="0" width="100%" id="eocm-9dbcec2e-3c75-4610-b494-fddca5c208aa" style="margin-left: auto; margin-right: auto; table-layout: fixed; border-collapse: collapse; border-spacing: 0px;"><tbody><tr id="eocm-b3cfb48e-1d2b-4f65-952d-87c8da8f1b65"><td class="eo-communicate-cell" style="padding: 5px 0px;"><table class="responsive-table" cellpadding="0" cellspacing="0" border="0" width="100%" style="margin-left: auto; margin-right: auto; table-layout: fixed; border-collapse: collapse; border-spacing: 0px;"><tbody><tr><td align="center"><table style="width: 100%;"><tbody><tr><td style="border-bottom: 7px solid rgb(0, 123, 187); padding: 0px;"></td></tr></tbody></table></td></tr></tbody></table></td></tr></tbody></table></td></tr></tbody></table></td></tr></tbody></table><!--[if (gte mso 9)|(IE)]>
</td>
</tr>
</table>
<![endif]--></td></tr><tr id="eocm-034cf285-a937-426f-b159-5cc763664ac9"><td class="section-padding" align="center" style="padding: 0px; width: 600px;"><!--[if (gte mso 9)|(IE)]>
<table align="center" border="0" cellspacing="0" cellpadding="0" style="width:600px">
<tr>
<td align="center" valign="top" style="width:600px">
<![endif]--><table class="responsive-table layout-table" cellpadding="0" cellspacing="0" border="0" width="100%" id="eocm-034cf285-a937-426f-b159-5cc763664ac9-inner" style="margin-left: auto; margin-right: auto; table-layout: fixed; border-collapse: collapse; border-spacing: 0px; max-width: 600px; min-height: 10px; background-color: rgb(255, 255, 255);"><tbody><tr><td align="center" valign="top" style="width: 100%;"><table class="responsive-table" cellpadding="0" cellspacing="0" border="0" width="100%" style="margin-left: auto; margin-right: auto; table-layout: fixed; border-collapse: collapse; border-spacing: 0px;"><tbody><tr><td><table class="responsive-table" cellpadding="0" cellspacing="0" border="0" width="100%" id="eocm-b82f88b0-4f0b-48d4-bdf7-e35df38c3465" style="margin-left: auto; margin-right: auto; table-layout: fixed; border-collapse: collapse; border-spacing: 0px;"><tbody><tr id="eocm-9ff5ca02-1afc-4cb0-9432-1b986cde8fe8"><td class="eo-communicate-cell" style="padding: 10px 25px 0px;"><table class="responsive-table" cellpadding="0" cellspacing="0" border="0" width="100%" style="margin-left: auto; margin-right: auto; table-layout: fixed; border-collapse: collapse; border-spacing: 0px;"><tbody><tr><td align="left"><a href="https://kwsr7lrz.r.eu-west-2.awstrack.me/L0/https:%2F%2Fwww.thameswater.co.uk%2F/1/010b019fa450d25f-b4c49217-d85e-4560-9aff-50cb57cb3831-000000/WAmWHq1Y8lKt5oEgYnYaEYwTIDs=258" target="_blank" style="display: table-cell;"><img src="https://eocm-client-data-production-eu-west-2.s3.amazonaws.com/clients/sa746c4/assets/projects/TUB/TUB Announcement 2026/Thames_logo.png?cb=1744884197411" class="img-max" width="70" height="70" alt="Thames Water Utilities Limited" title="Thames Water Utilities Limited" style="display: block; max-width: 100%; max-height: 550px; width: 70px; height: 70px;"></a></td></tr></tbody></table></td></tr></tbody></table></td></tr></tbody></table></td></tr></tbody></table><!--[if (gte mso 9)|(IE)]>
</td>
</tr>
</table>
<![endif]--></td></tr><tr id="eocm-bf63a0f1-484c-4471-9acb-bc8539e6c709"><td class="section-padding" align="center" style="padding: 0px; width: 600px;"><!--[if (gte mso 9)|(IE)]>
<table align="center" border="0" cellspacing="0" cellpadding="0" style="width:600px">
<tr>
<td align="center" valign="top" style="width:600px">
<![endif]--><table class="responsive-table layout-table" cellpadding="0" cellspacing="0" border="0" width="100%" id="eocm-bf63a0f1-484c-4471-9acb-bc8539e6c709-inner" style="margin-left: auto; margin-right: auto; table-layout: fixed; border-collapse: collapse; border-spacing: 0px; max-width: 600px; min-height: 10px; background-color: rgb(255, 255, 255);"><tbody><tr><td align="center" valign="top" style="width: 100%;"><table class="responsive-table" cellpadding="0" cellspacing="0" border="0" width="100%" style="margin-left: auto; margin-right: auto; table-layout: fixed; border-collapse: collapse; border-spacing: 0px;"><tbody><tr><td><table class="responsive-table" cellpadding="0" cellspacing="0" border="0" width="100%" id="eocm-1c110833-b143-4ffd-976a-c99db46f2417" style="margin-left: auto; margin-right: auto; table-layout: fixed; border-collapse: collapse; border-spacing: 0px;"><tbody><tr id="eocm-b59d76f3-a99b-42ec-8621-121899b4b15b"><td class="eo-communicate-cell" style="padding: 10px 20px;"><table class="responsive-table" cellpadding="0" cellspacing="0" border="0" width="100%" style="margin-left: auto; margin-right: auto; table-layout: fixed; border-collapse: collapse; border-spacing: 0px;"><tbody><tr><td align="center"><table style="width: 100%;"><tbody><tr><td style="border-bottom: 0px solid rgb(255, 255, 255); padding: 0px;"></td></tr></tbody></table></td></tr></tbody></table></td></tr></tbody></table></td></tr></tbody></table></td></tr></tbody></table><!--[if (gte mso 9)|(IE)]>
</td>
</tr>
</table>
<![endif]--></td></tr><tr id="eocm-9672f78e-e16b-4c25-9ccb-7de2527a6c3b"><td class="section-padding" align="center" style="padding: 0px; width: 600px;"><!--[if (gte mso 9)|(IE)]>
<table align="center" border="0" cellspacing="0" cellpadding="0" style="width:600px">
<tr>
<td align="center" valign="top" style="width:600px">
<![endif]--><table class="responsive-table layout-table" cellpadding="0" cellspacing="0" border="0" width="100%" id="eocm-9672f78e-e16b-4c25-9ccb-7de2527a6c3b-inner" style="margin-left: auto; margin-right: auto; table-layout: fixed; border-collapse: collapse; border-spacing: 0px; max-width: 600px; min-height: 10px; background-color: rgb(0, 158, 223);"><tbody><tr><td align="center" valign="top" style="width: 100%;"><table class="responsive-table" cellpadding="0" cellspacing="0" border="0" width="100%" style="margin-left: auto; margin-right: auto; table-layout: fixed; border-collapse: collapse; border-spacing: 0px;"><tbody><tr><td><table class="responsive-table" cellpadding="0" cellspacing="0" border="0" width="100%" id="eocm-b8a0f1f0-c5f2-472c-8cb7-faf3b24db06b" style="margin-left: auto; margin-right: auto; table-layout: fixed; border-collapse: collapse; border-spacing: 0px;"><tbody><tr id="eocm-1a6360e4-85d6-40c0-9186-ba1dafb85a6c"><td class="eo-communicate-cell" style="padding: 30px 25px 10px;"><table class="responsive-table" cellpadding="0" cellspacing="0" border="0" id="eocm-1a6360e4-85d6-40c0-9186-ba1dafb85a6c" style="margin-left: auto; margin-right: auto; table-layout: fixed; border-collapse: collapse; border-spacing: 0px; width: 100%;"><tbody><tr><td style="word-break: break-word;"><p><strong style="color:#ffffff;font-family:Arial;font-size:32px;">Hosepipe ban now in place</strong></p></td></tr></tbody></table></td></tr></tbody></table></td></tr></tbody></table></td></tr></tbody></table><!--[if (gte mso 9)|(IE)]>
</td>
</tr>
</table>
<![endif]--></td></tr><tr id="eocm-1d8c5991-71fd-4444-bff5-d2505556e66e"><td class="section-padding" align="center" style="padding: 0px; width: 600px;"><!--[if (gte mso 9)|(IE)]>
<table align="center" border="0" cellspacing="0" cellpadding="0" style="width:600px">
<tr>
<td align="center" valign="top" style="width:600px">
<![endif]--><table class="responsive-table layout-table" cellpadding="0" cellspacing="0" border="0" width="100%" id="eocm-1d8c5991-71fd-4444-bff5-d2505556e66e-inner" style="margin-left: auto; margin-right: auto; table-layout: fixed; border-collapse: collapse; border-spacing: 0px; max-width: 600px; min-height: 10px; background-color: rgb(255, 255, 255);"><tbody><tr><td align="center" valign="top" style="width: 100%;"><table class="responsive-table" cellpadding="0" cellspacing="0" border="0" width="100%" style="margin-left: auto; margin-right: auto; table-layout: fixed; border-collapse: collapse; border-spacing: 0px;"><tbody><tr><td><table class="responsive-table" cellpadding="0" cellspacing="0" border="0" width="100%" id="eocm-12ea7853-bbee-4c46-bfae-469ace0f8b1a" style="margin-left: auto; margin-right: auto; table-layout: fixed; border-collapse: collapse; border-spacing: 0px;"><tbody><tr id="eocm-fbd1da67-bdcb-4f72-b304-ec92698720c4"><td class="eo-communicate-cell" style="padding: 0px;"><table class="responsive-table" cellpadding="0" cellspacing="0" border="0" width="100%" style="margin-left: auto; margin-right: auto; table-layout: fixed; border-collapse: collapse; border-spacing: 0px;"><tbody><tr><td align="center"><img src="https://eocm-client-data-production-eu-west-2.s3.amazonaws.com/clients/sa746c4/assets/projects/TUB/TUB Announcement 2026/header_base.jpg?cb=1744884562908" class="img-max" width="600" height="44" alt="Thames Water header image" title="Thames Water header image" style="display: block; max-width: 100%; max-height: 100%; width: auto; height: 44px;"></td></tr></tbody></table></td></tr></tbody></table></td></tr></tbody></table></td></tr></tbody></table><!--[if (gte mso 9)|(IE)]>
</td>
</tr>
</table>
<![endif]--></td></tr><tr id="eocm-49255d01-abd8-48f9-8418-281a54f92f7b"><td class="section-padding" align="center" style="padding: 0px; width: 600px;"><!--[if (gte mso 9)|(IE)]>
<table align="center" border="0" cellspacing="0" cellpadding="0" style="width:600px">
<tr>
<td align="center" valign="top" style="width:600px">
<![endif]--><table class="responsive-table layout-table" cellpadding="0" cellspacing="0" border="0" width="100%" id="eocm-49255d01-abd8-48f9-8418-281a54f92f7b-inner" style="margin-left: auto; margin-right: auto; table-layout: fixed; border-collapse: collapse; border-spacing: 0px; max-width: 600px; min-height: 10px; background-color: rgb(255, 255, 255);"><tbody><tr><td align="center" valign="top" style="width: 100%;"><table class="responsive-table" cellpadding="0" cellspacing="0" border="0" width="100%" style="margin-left: auto; margin-right: auto; table-layout: fixed; border-collapse: collapse; border-spacing: 0px;"><tbody><tr><td><table class="responsive-table" cellpadding="0" cellspacing="0" border="0" width="100%" id="eocm-d0b07fb7-080e-4f10-987b-71eb5a5da0d4" style="margin-left: auto; margin-right: auto; table-layout: fixed; border-collapse: collapse; border-spacing: 0px;"><tbody><tr id="eocm-731b7b29-1a87-4cb7-87fb-ca23fdebc6f1"><td class="eo-communicate-cell" style="padding: 30px 25px 10px;"><table class="responsive-table" cellpadding="0" cellspacing="0" border="0" id="eocm-731b7b29-1a87-4cb7-87fb-ca23fdebc6f1" style="margin-left: auto; margin-right: auto; table-layout: fixed; border-collapse: collapse; border-spacing: 0px; width: 100%;"><tbody><tr><td style="word-break: break-word;"><p><span style="color:#333f48;font-family:Arial;font-size:15px;">Hello,</span><br><br><span style="color:#333f48;font-family:Arial;font-size:15px;">Due to the hot and dry weather, a hosepipe ban is now in place to help protect water supplies and the environment.</span></p><p style="color:#333F48FF;text-align:left;font-family:Arial;font-size:15px;"><br></p><p style="color:#333F48FF;text-align:left;font-family:Arial;font-size:15px;"><strong style="color:#333f48;font-family:Arial;font-size:15px;">The ban was announced on 21 July and is now in force.</strong></p><p style="color:#333F48FF;text-align:left;font-family:Arial;font-size:15px;"><br></p><p style="color:#333F48FF;text-align:left;font-family:Arial;font-size:15px;"><span style="color:#333f48;font-family:Arial;font-size:15px;">Please do not use hosepipes, sprinklers or jet washers for any use including cleaning, watering gardens or allotments, or filling any paddling pools, swimming pools or hot tubs.</span></p><p style="color:#333F48FF;text-align:left;font-family:Arial;font-size:15px;"><br></p><p style="color:#333F48FF;text-align:left;font-family:Arial;font-size:15px;"><span style="color:#333f48;font-family:Arial;font-size:15px;">Some exemptions may apply, for example customers with medical conditions.</span></p><p style="color:#333F48FF;text-align:left;font-family:Arial;font-size:15px;"><br></p><p style="color:#333F48FF;text-align:left;font-family:Arial;font-size:15px;"><span style="color:#333f48;font-family:Arial;font-size:15px;">To find out more about restrictions, check if an exemption applies to you and read our FAQs, please use the button below.</span></p></td></tr></tbody></table></td></tr><tr id="eocm-ad38bba9-b482-4f05-9acc-3f1bababb7b9"><td class="eo-communicate-cell" style="padding: 10px 25px;"><table class="responsive-table" cellpadding="0" cellspacing="0" border="0" width="100%" style="margin-left: auto; margin-right: auto; table-layout: fixed; border-collapse: collapse; border-spacing: 0px;"><tbody><tr><td align="left"><table><tbody><tr><td class="communicate-button-outlook-padding" style="word-break: break-word; text-align: center; background-color: rgb(58, 127, 31); border-color: transparent; border-style: solid; border-width: 0px; border-radius: 25px;"><a href="https://kwsr7lrz.r.eu-west-2.awstrack.me/L0/https:%2F%2Fwww.thameswater.co.uk%2Fhosepipe-ban%3Futm_source=hosepipeban%26utm_medium=email%26utm_campaign=tub_2026/1/010b019fa450d25f-b4c49217-d85e-4560-9aff-50cb57cb3831-000000/diD_414x1fWaB1tlWvHaOPPKhEQ=258" target="_blank" style="display: inline-block; text-decoration: none; color: rgb(255, 255, 255); font-family: arial; font-size: 15px; padding: 10px 20px;">Learn about hosepipe restrictions</a></td></tr></tbody></table></td></tr></tbody></table></td></tr><tr id="eocm-64028560-7546-4334-867e-b1b842ec441a"><td class="eo-communicate-cell" style="padding: 20px 25px 10px;"><table class="responsive-table" cellpadding="0" cellspacing="0" border="0" id="eocm-64028560-7546-4334-867e-b1b842ec441a" style="margin-left: auto; margin-right: auto; table-layout: fixed; border-collapse: collapse; border-spacing: 0px; width: 100%;"><tbody><tr><td style="word-break: break-word;"><p><strong style="color:#333f48;font-family:Arial;font-size:20px;">Why is there a hosepipe ban?</strong></p></td></tr></tbody></table></td></tr><tr id="eocm-f9afbc3d-b172-47f8-aaac-91e693dd8268"><td class="eo-communicate-cell" style="padding: 0px 25px 10px;"><table class="responsive-table" cellpadding="0" cellspacing="0" border="0" id="eocm-f9afbc3d-b172-47f8-aaac-91e693dd8268" style="margin-left: auto; margin-right: auto; table-layout: fixed; border-collapse: collapse; border-spacing: 0px; width: 100%;"><tbody><tr><td style="word-break: break-word;"><p style="color:#333F48FF;text-align:left;font-family:Arial;font-size:15px;"><span style="color:#333f48;font-family:Arial;font-size:15px;">We've had a very dry spring and some of the hottest weather on record this year. Dry weather means there's less water available in rivers and reservoirs, and we need to use water carefully to help protect the environment. </span></p><p style="color:#333F48FF;text-align:left;font-family:Arial;font-size:15px;"><br></p><p style="color:#333F48FF;text-align:left;font-family:Arial;font-size:15px;"><span style="color:#333f48;font-family:Arial;font-size:15px;">At the same time, the hot weather has led to a big increase in water use, putting extra pressure on water supplies and our network. By using less water now, we can help make sure there\u2019s enough for everyone. </span></p></td></tr></tbody></table></td></tr><tr id="eocm-1f90e2d6-964b-40e2-bbab-7ccab6866e51"><td class="eo-communicate-cell" style="padding: 20px 25px 10px;"><table class="responsive-table" cellpadding="0" cellspacing="0" border="0" id="eocm-1f90e2d6-964b-40e2-bbab-7ccab6866e51" style="margin-left: auto; margin-right: auto; table-layout: fixed; border-collapse: collapse; border-spacing: 0px; width: 100%;"><tbody><tr><td style="word-break: break-word;"><p><strong style="color:#333f48;font-family:Arial;font-size:20px;">What we\u2019re doing</strong></p></td></tr></tbody></table></td></tr><tr id="eocm-570acdb1-c6b9-4ae9-9e88-439d29fdf247"><td class="eo-communicate-cell" style="padding: 0px 25px 10px;"><table class="responsive-table" cellpadding="0" cellspacing="0" border="0" id="eocm-570acdb1-c6b9-4ae9-9e88-439d29fdf247" style="margin-left: auto; margin-right: auto; table-layout: fixed; border-collapse: collapse; border-spacing: 0px; width: 100%;"><tbody><tr><td style="word-break: break-word;"><p style="color:#333F48FF;text-align:left;font-family:Arial;font-size:15px;"><span style="color:#333f48;font-family:Arial;font-size:15px;">We\u2019re working around the clock to maximise supplies, move water around the network and repair leaks. We\u2019re currently repairing more than 750 leaks every week and increasing the number of teams finding and fixing leaks.</span></p><p style="color:#333F48FF;text-align:left;font-family:Arial;font-size:15px;"><br></p><p style="color:#333F48FF;text-align:left;font-family:Arial;font-size:15px;"><span style="color:#333f48;font-family:Arial;font-size:15px;">Find out more about </span><a style="color:#3a7f1f;font-family:Arial;font-size:15px;" href="https://kwsr7lrz.r.eu-west-2.awstrack.me/L0/https:%2F%2Fwww.thameswater.co.uk%2Fhosepipe-ban%3Futm_source=hosepipeban%26utm_medium=email%26utm_campaign=tub_2026/2/010b019fa450d25f-b4c49217-d85e-4560-9aff-50cb57cb3831-000000/esfITXtMu-Ul0L0ozKofQhC7Sgw=258" target="_blank"><u>what we\u2019re doing to protect water supplies</u></a><span style="color:#333f48;font-family:Arial;font-size:15px;">.</span></p><p style="color:#333F48FF;text-align:left;font-family:Arial;font-size:15px;"><br></p><p style="color:#333F48FF;text-align:left;font-family:Arial;font-size:15px;"><span style="color:#333f48;font-family:Arial;font-size:15px;">By working together, we can help keep taps flowing for everyone this summer.</span></p></td></tr></tbody></table></td></tr><tr id="eocm-920a0c3a-99ef-419c-bae7-42b9743f8f15"><td class="eo-communicate-cell" style="padding: 10px 25px;"><table class="responsive-table" cellpadding="0" cellspacing="0" border="0" width="100%" style="margin-left: auto; margin-right: auto; table-layout: fixed; border-collapse: collapse; border-spacing: 0px;"><tbody><tr><td align="left"><table><tbody><tr><td class="communicate-button-outlook-padding" style="word-break: break-word; text-align: center; background-color: rgb(58, 127, 31); border-color: transparent; border-style: solid; border-width: 0px; border-radius: 25px;"><a href="https://kwsr7lrz.r.eu-west-2.awstrack.me/L0/https:%2F%2Fwww.thameswater.co.uk%2Fhosepipe-ban%3Futm_source=hosepipeban%26utm_medium=email%26utm_campaign=tub_2026/3/010b019fa450d25f-b4c49217-d85e-4560-9aff-50cb57cb3831-000000/AZzJuf90IoPyuTuYyWaFl6l4LaM=258" target="_blank" style="display: inline-block; text-decoration: none; color: rgb(255, 255, 255); font-family: arial; font-size: 15px; padding: 10px 20px;">Read more about the restrictions</a></td></tr></tbody></table></td></tr></tbody></table></td></tr><tr id="eocm-0f499601-1bf6-49ef-a764-cebed95fcdad"><td class="eo-communicate-cell" style="padding: 10px 25px 30px;"><table class="responsive-table" cellpadding="0" cellspacing="0" border="0" id="eocm-0f499601-1bf6-49ef-a764-cebed95fcdad" style="margin-left: auto; margin-right: auto; table-layout: fixed; border-collapse: collapse; border-spacing: 0px; width: 100%;"><tbody><tr><td style="word-break: break-word;"><p><span style="color:#333f48;font-family:Arial;font-size:15px;">Thank you for your support. </span><br><br><br><strong style="color:#333f48;font-family:Arial;font-size:15px;">The Thames Water Team</strong></p></td></tr></tbody></table></td></tr></tbody></table></td></tr></tbody></table></td></tr></tbody></table><!--[if (gte mso 9)|(IE)]>
</td>
</tr>
</table>
<![endif]--></td></tr><tr id="eocm-dad0f7d7-17ca-4e7a-88ed-9b621b8af033"><td class="section-padding" align="center" style="padding: 0px; width: 600px;"><!--[if (gte mso 9)|(IE)]>
<table align="center" border="0" cellspacing="0" cellpadding="0" style="width:600px">
<tr>
<td align="center" valign="top" style="width:600px">
<![endif]--><table class="responsive-table layout-table" cellpadding="0" cellspacing="0" border="0" width="100%" id="eocm-dad0f7d7-17ca-4e7a-88ed-9b621b8af033-inner" style="margin-left: auto; margin-right: auto; table-layout: fixed; border-collapse: collapse; border-spacing: 0px; max-width: 600px; min-height: 10px; background-color: rgb(255, 255, 255);"><tbody><tr><td align="center" valign="top" style="width: 100%;"><table class="responsive-table" cellpadding="0" cellspacing="0" border="0" width="100%" style="margin-left: auto; margin-right: auto; table-layout: fixed; border-collapse: collapse; border-spacing: 0px;"><tbody><tr><td><table class="responsive-table" cellpadding="0" cellspacing="0" border="0" width="100%" id="eocm-174433a9-2bdd-4053-aef9-0a8248dcda55" style="margin-left: auto; margin-right: auto; table-layout: fixed; border-collapse: collapse; border-spacing: 0px;"><tbody><tr id="eocm-01f4ed3f-f8bb-47e0-bf88-00216565f410"><td class="eo-communicate-cell" style="padding: 0px;"><table class="responsive-table" cellpadding="0" cellspacing="0" border="0" width="100%" style="margin-left: auto; margin-right: auto; table-layout: fixed; border-collapse: collapse; border-spacing: 0px;"><tbody><tr><td align="center"><img src="https://eocm-client-data-production-eu-west-2.s3.amazonaws.com/clients/sa746c4/assets/projects/TUB/TUB Announcement 2026/Footer.png?cb=1744884999376" class="img-max" width="600" height="107" alt="London skyline" title="London skyline" style="display: block; max-width: 100%; max-height: 100%; width: auto; height: 107px;"></td></tr></tbody></table></td></tr><tr id="eocm-2a716d15-892d-4c6a-bb24-729ebe2755e1"><td class="eo-communicate-cell" style="padding: 10px 30px 0px;"><table class="responsive-table" cellpadding="0" cellspacing="0" border="0" id="eocm-2a716d15-892d-4c6a-bb24-729ebe2755e1" style="margin-left: auto; margin-right: auto; table-layout: fixed; border-collapse: collapse; border-spacing: 0px; width: 100%;"><tbody><tr><td style="word-break: break-word;"><p><strong style="color:#333f48;font-family:Helvetica;font-size:12px;">©2026 Thames Water Utilities Limited</strong><br><span style="color:#333f48;font-family:Helvetica;font-size:12px;">This email has been sent to you by Thames Water to provide important information about your account. This email is confidential and intended for the addressee only. Please don\u2019t reply as replies aren\u2019t monitored. For the latest on how we use and protect your personal data, visit </span><a style="color:#3a7f1f;font-family:Helvetica;font-size:12px;" href="https://kwsr7lrz.r.eu-west-2.awstrack.me/L0/https:%2F%2Fwww.thameswater.co.uk%2Flegal%2Fprivacy-notice/1/010b019fa450d25f-b4c49217-d85e-4560-9aff-50cb57cb3831-000000/-R5yNJpYP0ZsZ22uEgaWadRgcAw=258" target="_blank"><u>thameswater.co.uk/privacy</u></a><span style="color:#333f48;font-family:Helvetica;font-size:12px;">. </span><br><br><span style="color:#333f48;font-family:Helvetica;font-size:12px;">Thames Water Utilities Limited, a company registered in England and Wales with company number 02366661. Registered office address: Clearwater Court, Vastern Road, Reading RG1 8DB. VAT registration number: GB 537-4569-15.</span></p></td></tr></tbody></table></td></tr></tbody></table></td></tr></tbody></table></td></tr></tbody></table><!--[if (gte mso 9)|(IE)]>
</td>
</tr>
</table>
<![endif]--></td></tr><tr id="eocm-964565de-6a5a-407c-af41-e7e04ea945d6"><td class="section-padding" align="center" style="padding: 0px; width: 600px;"><!--[if (gte mso 9)|(IE)]>
<table align="center" border="0" cellspacing="0" cellpadding="0" style="width:600px">
<tr>
<td align="center" valign="top" style="width:600px">
<![endif]--><table class="responsive-table layout-table" cellpadding="0" cellspacing="0" border="0" width="100%" id="eocm-964565de-6a5a-407c-af41-e7e04ea945d6-inner" style="margin-left: auto; margin-right: auto; table-layout: fixed; border-collapse: collapse; border-spacing: 0px; max-width: 600px; min-height: 10px; background-color: rgb(255, 255, 255);"><tbody><tr><td align="center" valign="top" style="width: 100%;"><table class="responsive-table" cellpadding="0" cellspacing="0" border="0" width="100%" style="margin-left: auto; margin-right: auto; table-layout: fixed; border-collapse: collapse; border-spacing: 0px;"><tbody><tr><td><table class="responsive-table" cellpadding="0" cellspacing="0" border="0" width="100%" id="eocm-1cfe7916-8581-41bc-89d3-bdbba0db8d77" style="margin-left: auto; margin-right: auto; table-layout: fixed; border-collapse: collapse; border-spacing: 0px;"><tbody><tr id="eocm-de6d3535-5b41-476e-9bb1-18d69d5f0c6d"><td class="eo-communicate-cell" style="padding: 0px 20px 10px 23px;"><table class="responsive-table" cellpadding="0" cellspacing="0" border="0" width="100%" id="eocm-de6d3535-5b41-476e-9bb1-18d69d5f0c6d" style="margin-left: auto; margin-right: auto; table-layout: fixed; border-collapse: collapse; border-spacing: 0px;"><tbody><tr align="left" style="height: 60px;"><td><table><tbody><tr><td style="padding: 5px; border-style: solid; border-width: 2px; border-color: rgb(255, 255, 255);"><a href="https://kwsr7lrz.r.eu-west-2.awstrack.me/L0/https:%2F%2Fwww.instagram.com%2Fofficialthameswater%2FrAccount/1/010b019fa450d25f-b4c49217-d85e-4560-9aff-50cb57cb3831-000000/-344YbKrgHnyOYT2wmFDbpvhrfs=258" target="_blank"><img src="https://eocm-client-data-production-eu-west-2.s3.amazonaws.com/clients/sa746c4/assets/projects/TUB/TUB Announcement 2026/black-instagram-logo.png" height="25" width="25"></a></td><td style="padding: 5px; border-style: solid; border-width: 2px; border-color: rgb(255, 255, 255);"><a href="https://kwsr7lrz.r.eu-west-2.awstrack.me/L0/https:%2F%2Fwww.facebook.com%2Fthameswater%2F/1/010b019fa450d25f-b4c49217-d85e-4560-9aff-50cb57cb3831-000000/Y2Vmwvs9YkOPXvw5MaPqex9kH1k=258" target="_blank"><img src="https://eocm-client-data-production-eu-west-2.s3.amazonaws.com/clients/sa746c4/assets/projects/TUB/TUB Announcement 2026/black-facebook-logo.png" height="25" width="25"></a></td><td style="padding: 5px; border-style: solid; border-width: 2px; border-color: rgb(255, 255, 255);"><a href="https://kwsr7lrz.r.eu-west-2.awstrack.me/L0/https:%2F%2Ftwitter.com%2Fthameswater/1/010b019fa450d25f-b4c49217-d85e-4560-9aff-50cb57cb3831-000000/ZlBhwxhMNuCN2nqtd3Mj9SyeHFc=258" target="_blank"><img src="https://eocm-client-data-production-eu-west-2.s3.amazonaws.com/clients/sa746c4/assets/projects/TUB/TUB Announcement 2026/black-twitter-logo.png" height="25" width="25"></a></td><td style="padding: 5px; border-style: solid; border-width: 2px; border-color: rgb(255, 255, 255);"><a href="https://kwsr7lrz.r.eu-west-2.awstrack.me/L0/https:%2F%2Fwww.youtube.com%2Fuser%2Fthameswaterofficial/1/010b019fa450d25f-b4c49217-d85e-4560-9aff-50cb57cb3831-000000/K5lnIDIN5z94-gJBkEZaj2Dv7zs=258" target="_blank"><img src="https://eocm-client-data-production-eu-west-2.s3.amazonaws.com/clients/sa746c4/assets/projects/TUB/TUB Announcement 2026/black-youtube-logo.png" height="25" width="25"></a></td><td style="padding: 5px; border-style: solid; border-width: 2px; border-color: rgb(255, 255, 255);"><a href="https://kwsr7lrz.r.eu-west-2.awstrack.me/L0/https:%2F%2Fwww.linkedin.com%2Fcompany%2Fthames-water/1/010b019fa450d25f-b4c49217-d85e-4560-9aff-50cb57cb3831-000000/v4x2MI0-UP7_ILWSYUI8oHgBfTA=258" target="_blank"><img src="https://eocm-client-data-production-eu-west-2.s3.amazonaws.com/clients/sa746c4/assets/projects/TUB/TUB Announcement 2026/black-linkedin-logo.png" height="25" width="25"></a></td></tr></tbody></table></td></tr></tbody></table></td></tr></tbody></table></td></tr></tbody></table></td></tr></tbody></table><!--[if (gte mso 9)|(IE)]>
</td>
</tr>
</table>
<![endif]--></td></tr></tbody></table><img alt="" src="https://kwsr7lrz.r.eu-west-2.awstrack.me/I0/010b019fa450d25f-b4c49217-d85e-4560-9aff-50cb57cb3831-000000/bkHuwdA_UgjZmVyFD9EKjuYGps8=258" style="display: none; width: 1px; height: 1px;">
</body></html>