Anna Heinrich (d.o.b. 10 January 2002)

[Antonella Santini]

Dear Jude,

How are you? It was very nice meeting you last Monday and we are looking forward to meeting you again on the 29th of October.

We need your advice and help with an issue that has emerged with our daughter in the last couple of days.

To cut a long story short (but of course we can provide more details) Anna has finally confided to us that in the recent couple of weeks has been targeted with social abuse. A group of what she calls “friends” is sending her loads of “hate messages” with swearing address to her and things like “I wish you die” etc. In the beginning, she thought she could manage this, but she is now extremely distressed, constantly looking day and night on her phone. She seems to be totally overwhelmed, in fear of what she can read next but also not able do not look at her phone. 
Of course, all these messages are on Instagram/Snapchat, so some disappear and are not trackable. She knows though the identity of the kids sending the messages.

Once we realised what is going on, we have asked her to just switch off her phone and try to get on with the daily routine. She is refusing to do so. We see her point. For her social “blackout” is not a solution to “social abuse”. She would be in constant fear that her “friends” are talking about her anyway…

We suppose fear is what is describing best her state at present.  Unfortunately, Anna`s level of distress is getting out of control both physically than emotionally. Last night she said things like “ maybe I should really kill myself, so they will understand how much they make me suffer”….
For Anna`s sake we are keeping a close eye on her and we talk and stay with her anytime and for as long she wishes (sometimes almost all night long). Nevertheless at this stage of distress, probably it would be better getting help from experts in the kind of social abuse she is experiencing. 

We are aware that you are on leave next week and we are looking forward to seeing you at your return.
In the while, could you help us giving us access to any source that could help with the specific case of social abuse?

Thank you so much, Jude.

We are looking forward to hearing from you (please, feel free to call us anytime).

Regards

Antonella and Isaac (Anna Heinrich parents)

Antonella  07941 333123
Isaac	 07941 388389