Anna Heinrich (d.o.b. 10 January 2002)

[Antonella Santini]

Absolutely Jude, very helpful. 
I appreciate you managed to answer to us so quickly, despite your night shift.

We will follow your advice and keep you posted at our next meeting. 

Have a lovely half term. 

Regards 

Antonella

> On 19 Oct 2018, at 08:23, KEARNS, Jude (CENTRAL AND NORTH WEST LONDON NHS FOUNDATION TRUST) <jude.kearns at nhs.net> wrote:
> 
> Dear Antonella
> 
> Thank you for your email.  I must apologise as I have only had 2 hours sleep as I was on call last night and it was very busy.
> 
> My brain is therefore slightly foggy.
> 
> I would advise you to contact the school safeguarding team and give them the full details so that they can help to support Anna but also deal with the perpetrators.
> 
> robyn_chapel at asl.org is the safeguarding lead.  Please email him and flag as urgent.  I myself, have had previous contact with Mr Kellie Reid at the American school re: safeguarding.
> 
> Cyber bullying is a terrifying and terrible experience and Anna must be feeling very isolated.
> 
> There is also the option of calling the Police.  Schools can respond more immediately when the Police are involved.  You can express concern to the Police that your daughter is being bullied online but they may want to take her phone.  You can also ring Social Services for advice and support as this is a Safeguarding issue.
> 
> In the meantime I think you need to continue your constant supervision of Anna, get her to block "friends", remove the apps and try to distract her as much as possible.  If she can give her phone to you for a period each day that might be helpful but I also recognise that her phone is also a link to the outside world despite it being ugly.
> 
> Night times will be the worst due to the absence of distraction.  If you feel that Anna is deteriorating then please contact someone at CAMHS on the number below.
> 
> You contact my colleague Lawrence Saide from the Urgent Care team on Tel: 020 3317 5999 if you need to speak to someone more urgently.  He starts work about 9am.  If you explain that I have advised you to call him he can look Anna's details up on our system.  He can also talk through what can be helpful for your daughter and for you as parents.  It might be that you need to bring Anna back earlier for a review with our team.
> 
> I hope that is helpful.
> 
> Kind regards
> 
> Jude
> 
> 
> 
> 
> 
> 
> 
> -----Original Message-----
> From: Antonella Santini [mailto:antonellasantini at me.com]
> Sent: 19 October 2018 07:58
> To: KEARNS, Jude (CENTRAL AND NORTH WEST LONDON NHS FOUNDATION TRUST)
> Cc: Isaac and Antonella Heinrich; Isaac Heinrich
> Subject: Re: Anna Heinrich (d.o.b. 10 January 2002)
> 
> Dear Jude,
> 
> How are you? It was very nice meeting you last Monday and we are looking forward to meeting you again on the 29th of October.
> 
> We need your advice and help with an issue that has emerged with our daughter in the last couple of days.
> 
> To cut a long story short (but of course we can provide more details) Anna has finally confided to us that in the recent couple of weeks has been targeted with social abuse. A group of what she calls “friends” is sending her loads of “hate messages” with swearing address to her and things like “I wish you die” etc. In the beginning, she thought she could manage this, but she is now extremely distressed, constantly looking day and night on her phone. She seems to be totally overwhelmed, in fear of what she can read next but also not able do not look at her phone.
> Of course, all these messages are on Instagram/Snapchat, so some disappear and are not trackable. She knows though the identity of the kids sending the messages.
> 
> Once we realised what is going on, we have asked her to just switch off her phone and try to get on with the daily routine. She is refusing to do so. We see her point. For her social “blackout” is not a solution to “social abuse”. She would be in constant fear that her “friends” are talking about her anyway…
> 
> We suppose fear is what is describing best her state at present.  Unfortunately, Anna`s level of distress is getting out of control both physically than emotionally. Last night she said things like “ maybe I should really kill myself, so they will understand how much they make me suffer”….
> For Anna`s sake we are keeping a close eye on her and we talk and stay with her anytime and for as long she wishes (sometimes almost all night long). Nevertheless at this stage of distress, probably it would be better getting help from experts in the kind of social abuse she is experiencing.
> 
> We are aware that you are on leave next week and we are looking forward to seeing you at your return.
> In the while, could you help us giving us access to any source that could help with the specific case of social abuse?
> 
> Thank you so much, Jude.
> 
> We are looking forward to hearing from you (please, feel free to call us anytime).
> 
> Regards
> 
> Antonella and Isaac (Anna Heinrich parents)
> 
> Antonella  07941 333123
> Isaac 07941 388389
> 
> 
> 
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