15092511 Refund for cancelled train

[Trainline Customer Support]

Hi,  I hope you are doing well.   My apologies for the inconvenience and thank you for taking the time to write to us.  I understand that you would like a refund. I will certainly check that for you.  I see the updated booking 017012836268 for the 23rd is not cancelled and is on time.   ​May I please confirm if you received a cancellations e mail from us?  If yes, please send a screenshot of the e mail.   ​Awaiting your response   Elton           Help | Account  
                           
                            On
                            Fri, 21 Oct at  7:16 PM
                            ,  Family <family at heinrich.co.uk>  wrote:
                             Hello, I have just received an email saying that the train I booked for tomorrow (22/10/2022) has been cancelled, and that I can get a full refund via my Trainline account. However, when trying to request the refund online, the website says that the tickets I purchased are non-refundable and therefore I am unable to submit a refund request. Please advise how I can get refunded for the tickets that I bought for the train that got cancelled.  Thank you.




-------------- next part --------------
An HTML attachment was scrubbed...
URL: <http://heinrich.co.uk/pipermail/family_heinrich.co.uk/attachments/20221022/acdceee2/attachment.htm>